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Senior Product Designer



Product, Design
South San Francisco, CA, USA
Posted on Wednesday, April 17, 2024

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About the role and the team

We’re launching our new drone delivery hardware and software to partners in the medical, retail and food industries this year. Within Zipline, the Customer Platform team designs the experiences at the heart of the service.

  • On the one hand, the apps consumers use to place and track orders
  • And on the other, a suite of tools used by our partners to integrate Zipline into their food, retail or healthcare services.

The latter is really the engine that powers our service, and the focus of this job. You’ll be leading the design of our products across the different touchpoints of our partner ecosystem:

  • A desktop app for business owners to manage their users, sites, drones and access controls
  • A tablet and mobile app for business to manage and fulfill Zipline orders
  • A tablet and mobile app for interfacing with Zipline hardware and kicking off flight missions
  • A suite of internal inventory and warehouse management tools for operators and customer care agents

This is a complex ecosystem of products at varying levels of maturity, for partners of varying scales who operate in different industries. It’s an ecosystem rife with edge cases, dependencies, and real-world constraints.

What You'll Do

We’re a small product team which allows us to move exceptionally fast and with very little waste — but this is a large surface area and you’ll have the support of your manager to share some of the workload.

  • Advocate for exceptional experiences in designing our ecosystem of partner products that are in their infancy or don’t yet exist.
  • Modernize our current tools in Rwanda and integrate them into the new partner ecosystem.
  • Own the end to end design of screens, patterns, components and prototypes for the products you work on.
  • Use a variety of visual tools to help your team disambiguate the complexity of the content area, ranging from customer journey maps to low fidelity mocks to flow diagrams.
  • Help coordinate and participate in research missions and user testing sessions to give your team confidence about what they’re building.
  • Build an empathetic relationship with the developers to set each-other up for success, find opportunities in each others’ constraints, and push each other to raise the quality bar.
  • Work with a copy writer and brand designer to dial-in the feel of our design system.
  • As a member of a nascent design team you’ll work with your manager on shaping the team’s process, artifacts and culture.

What You'll Bring

You’re good natured, humble and highly collaborative — you believe that curiosity, love of craft, knowing how to prioritize, and building meaningful relationships are key to your success.

  • You have 9+ years as a UX or product designer.
  • You love working on complex systems, but more importantly, you love simplifying them — both for your end-users and your teammates.
  • You’ve worked on desktop based, workflow-driven products, seeing them from conception through to implementation, and have some experience in mobile.
  • You’ve worked on digital products that have offline dependencies (such as service down-time, inventory status, user's proximity to a device) — ideally you’ve worked on software connected to a piece of hardware.
  • You have a wide range of tools you use to help your team understand and protect the user experience, such as customer journey maps, card sorts and flow diagrams.
  • You understand what fidelity to work at when, from low fidelity prototypes, to developer ready screen flows, to lovingly crafted micro interactions.
  • You’ve made meaningful contributions to a design system, or at the very least worked with one.
  • Our product is in its infancy — projects and priorities will change and you’re OK with this.
  • You can empathize with both external and internal users, and are able to travel for short research trips.

What Else You Need to Know

The starting cash range for this role is $160,000 - 200,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Additional Information

Please Note

We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.

If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at upon receiving a suspicious offer or claim.