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Operations Launch Manager



South San Francisco, CA, USA
Posted on Saturday, February 24, 2024

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.
Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role

As an Implementations Program Manager, you will work at the intersection of cutting-edge engineering, cost-effective supply chain, manufacturing, quality, complex healthcare systems, and highly regulated airspaces. This position will sit on the New Implementations Team at Zipline. We are looking for a versatile operational leader, strong in both strategy and execution with proven success delivering cross-functional, implementation programs efficiently and on-time.

This role will be located out of our South San Francisco HQ.

What You'll Do

You will serve as a hands-on Program Manager for the complex, cross-disciplinary initiatives of launching our newest technology, Platform 2. This role is also responsible for identifying opportunities and creating systems and processes that allow for faster launches at scale.

  • Set and communicate program objectives and priorities.
  • Interact, integrate, and drive results across cross-functional teams in legal, operations, engineering, aviation regulatory, software, sales, etc.
  • Develop, maintain, and communicate the appropriate Implementation Plan ranging from when we will achieve a milestone to specific launch dates.
  • Partner with Customer Success and Zipline’s customers to design operational workflows and plans that meet the customer’s needs.
  • Work closely with Zipline policy and legal teams to unlock approvals for launches.
  • Ensure critical cross-team efforts are well owned (including owning some yourself) such as developing efficient and compliant operation procedures, executing on launch strategies, or root-causing complex problems to overcoming blockers.
  • Lead cross-functional retrospectives and process improvement efforts.
  • Ensure implementation processes are followed and be the cross-disciplinary decision maker when exceptions should be made.
  • Continuously perform relevant risk and opportunity analyses to stay ahead of the game and address problems before they impact the program.
  • Provide clear updates at both the working and executive level.
  • Create and refine processes and templates across Programs, including things like handoff documentation, scheduling, risk tracking, etc.

What You'll Bring

  • You have a positive, can-do attitude that you harness to rally a team to make impressive progress day after day.
  • You naturally identify the critical path in a program and jump in with both feet to support the team in driving that critical path effort.
  • You have succeeded in a program management role with deep ownership of the outcome of projects.
  • You have a strong operational background and experience to effectively lead implementation programs.
  • You have worked in fast-paced, high-growth environments like startups and excel in driving clarity in ambiguous landscapes.
  • You have an entrepreneurial disposition; you are able to creatively solve hard problems, get up to speed quickly, and bring a curious, can-do zest to all the challenges you face.
  • You approach the position with flexibility to meet the needs of the business to serve our customers with excellence
  • Willingness to roll up your sleeves and drive projects to completion side by side with cross functional teams and customers


  • A strong track record of program managing multiple complex implementation programs (minimum 5 years of experience)
  • Experience implementing customer-facing, complex initiatives with many cross-functional stakeholders.
  • Excellent computer skills, especially with communication tools and program management tools.
  • Excellent written and verbal communication and presentation skills.
  • Ability to travel 30% of time, both within the US and internationally
  • Ability to lift up to 25 lbs

What Else You Need to Know

The starting cash range for this role is $120,000 - $150,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!