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People Operations Generalist



People & HR, Operations
South San Francisco, CA, USA
Posted on Thursday, January 25, 2024

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.
Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role

We’re looking for an experienced and detail-oriented People Operations Generalist to join our small-but-mighty People Team in South San Francisco. In this role you’ll own two key People programs: new hire onboarding and leave of absence administration. With warmth, accuracy, and discretion you’ll support Zipliners at some of the most wonderful and challenging moments in their lives. You’ll also have the opportunity to support the broader People Ops function by processing employee lifecycle changes, supporting payroll close, and answering tickets at our People Help Desk.

This role is ideal for a strong prioritizer with exceptional organizational skills and a proven history of coordinating across teams (Talent, Legal, Payroll, etc.) who thrives in a high-trust and fast-paced environment.

What You'll Do

  • Manage all administrative aspects of our US onboarding program, including initial outreach, travel coordination, first-day logistics, delivering onboarding presentations, employment verification, and serving as a general resource for all new hire questions.
  • Serve as the initial contact for all inquiries regarding leaves of absence and partner with our third-party leave administrator and the Zipline Payroll Team to ensure accurate executions of Zipline’s leave program and leave pay
  • Own employee lifecycle changes within Zipline’s HRIS (onboarding, profile and team changes, departures, etc.) Additionally, you’ll develop and implement process improvements by working cross-functionally with relevant stakeholders from Talent, Legal, IT, Payroll, and Finance.
  • Ensure our HRIS is the accurate, single source of truth for all employee data. You’ll run regular audits and reports, and
  • Own non-exempt Payroll review: you’ll enter timecard adjustments, correct timecard errors, produce reporting, and communicate with Zipliners and their leads to ensure that timecards are accurate in time for Payroll close.

What You'll Bring

  • Experienced professional with 3+ years of HR Generalist/People Ops experience, preferably at a fast-growing global organization
  • 2+ years of experience managing day-to-day leave of absence administration
  • Strong knowledge of employment law including FMLA/CFRA, ADA, COBRA, FLSA, and related state and federal regulations
  • Experience conducting high-volume onboarding
  • Experience with ATS and HRIS workflows and optimization; familiarity with Greenhouse Recruiting + Onboarding and ADP Workforce Now preferred but not required
  • Organized, multi-tasking self-starter that thrives in a fast-paced, constantly growing and evolving startup environment
  • Ability to foster effective, trusting cross-functional relationships and partnerships, with both internal stakeholders and external vendors.
  • Impeccable discretion when handling confidential or sensitive information
  • Ability to work independently and problem-solve with minimal direction
  • Excellent written, verbal, and presentation skills
  • Strong attention to detail and highly-organized
  • Bachelor’s degree or relevant experience

What Else You Need to Know

This is a hybrid role with a minimum of 3 days per week in-person at our South San Francisco office.

The starting cash range for this role is $80,000 - $120,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!