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Change Analyst



South San Francisco, CA, USA
Posted on Tuesday, April 25, 2023

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.
Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role

Are you passionate about helping people and teams adapt to change? As a part of the Configuration Management Team at Zipline, you will be focused on the creation, review and execution of changes to our products and processes. You will help us to create, deliver, and maintain change management strategies across all of our programs.

The Change Analyst will work with cross functional teams (Design Engineering, New Production Introduction, Manufacturing, Material Planning and Supply Chain) to ensure the continuous accuracy of Bills of Materials (BOMs), and documentation through the Product Lifecycle Management and ERP systems. The Change Analyst will be responsible for promoting BOM changes, configuration control and management throughout the product development lifecycle including effective dates, change control and material dispositions.

As part of the Product Lifecycle Management (PLM) team, the Change Analyst will, along with the PLM team, be responsible for the facilitation, governance and execution of the Change Management process, including the analysis, quality assurance and management of change requests and Engineering Change Orders (ECOs) within the Configuration Management toolset.

The team is consistently looking to review and evolve current ways of working, this is a wonderful opportunity to contribute and help drive change in the way the function operates, ensuring best practice processes are adopted and configuration management tooling fits the teams' requirements.

What You'll Do

  • Provide day to day oversight over revision control for the Manufacturing BOM.
  • During the Product Development Process, review BOMs prior to promotion into validation (Engineering or Design Validation) or production states (Low Rate Initial Production, Volume Production states) to ensure proper structure, adherence to approved ECOs, and provide feedback to relevant engineering teams.
  • During validation and production phases and prior to promotion to subsequent production states, ensure understanding of BOM changes with Manufacturing and Material Planning teams and facilitate readiness to build, including leading crosswalks between BOM revisions.
  • Manage the end to end change lifecycle and identify process improvements required.
  • Provide day to day management of change requests, including leading Change Review Board (CRB) and Change Implementation Board (CIB) meetings and produce CRB/CIB minutes and reports.
  • Review ECO’s and their associated affected items against all relevant change requests for accuracy and completeness.
  • Review BOMs and approve release to production after appropriate reviews for accuracy and completeness per the associated ECO(s).
  • Identify approvers for Change Requests and ECO’s and ensure approvals and/or feedback are obtained in a timely manner.
  • Solicit timely and relevant feedback from change owners upon identifying inaccuracies or incompleteness within change requests and/or ECO(s) and ensuring change owners address these items and re-submit for approval.
  • Conduct post implementation reviews; investigate issues arising out of change implementation.
  • Interfaces with Engineers and Customers on design solutions to implement into bills of materials (BOMs) that align with lean manufacturing requirements
  • Drive continuous improvements to the quality and efficiency of the change management process.
  • Ensure cross-functional teams adhere to established standards within the Configuration Management toolset.

What You'll Bring

  • Extensive experience in a fast paced operations environment working within a Configuration Management framework with a solid understanding of Change Management principles.
  • Strong analytical capabilities, highly organized and excellent relationship management skills
  • Energetic and proactive with a "can-do" attitude.
  • Execute on goals and initiatives with minimal guidance from management
  • Experience with PLM tools like Aras, Agile, Arena, etc.
  • Deep knowledge of BOM’s, how they are constructed and modified during the change review and implementation process.
  • Basic understanding of CAD and CAD derived BOMs.
  • Proven ability to engage and partner with senior stakeholders across any number of business functions.
  • Rational and calm under pressure.
  • 4 year college degree in Business, Engineering or related field.
  • At least 3 years of experience working with a configuration management team, preferably in a manufacturing environment.

What Else You Need to Know

This role is an in office opportunity based out of our headquarters in South San Francisco.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!