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Customer Satisfaction Team Lead

YourMechanic

YourMechanic

Customer Service
San Francisco, CA, USA
Posted on Wednesday, July 19, 2023
At YourMechanic, we have a vision that car repair should be as easy as buying a book on Amazon. We believe that people deserve a car repair experience that is hassle-free and totally transparent. At YourMechanic, we are making this happen. With a few clicks on our app or website, a top-rated mechanic comes to your home or office to fix your car. Welcome to Car Repair 2.0!We are seeking motivated individuals committed to delivering exceptional experience to our customers.RESPONSIBILITIES:
  • Provide top notch support to customers via phone and email. Resolve escalated customer requests and issues.
  • Manage the floor and support team schedule.
  • Monitor the performance and call handling skills of team members.
  • Provide training to the support team.
  • Make recommendations to improve processes and services.
QUALIFICATIONS:
  • Minimum 3-5 years of experience in customer service or related field.
  • Commitment to providing a great customer experience.
  • Excellent written and verbal communication skills.
  • Detail-oriented and highly-organized.
  • Exceptional time management skills and ability to respond to inquiries quickly and effectively.
  • Tech savvy and able to guide customers and mechanics through app and site.
  • Bachelor's degree or equivalent.
We offer competitive pay / equity / benefits and other perks. Beyond that, we offer an opportunity to build something meaningful. Your work will redefine a massive industry ($150B a year), which is begging for disruption. You will empower thousands of mechanics to live a better life. We’re growing fast and offering the opportunity to build something that really matters and leave a legacy.Powered by JazzHRguL97n