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Your role as a Functional Consultant

Functional Consultants perform the critical role of helping WorkJam Customers and Partners realise their expectations in functionality & value from their implementation and configuration of our software. Consultants are involved in a variety of implementation activities including the understanding of customer business processes & objectives, documentation, testing strategy, implementation, training and support.

What you will be doing:

• Become an expert on the capabilities of WorkJam software and apply this knowledge on the job within a variety of industries.
• Participate in the full lifecycle of an implementation project including Business Analysis, Configuration Documentation, System Configuration, Design, Training and Testing.
• Work directly with the customer’s project team to understand their business needs and translate those business needs into a systems configuration specification providing clients with a clear picture of how the software will solve their business needs.
• Provide training on WorkJam to clients to ensure their ongoing success.
• Work directly with WorkJam partners assisting with implementation training and support.
• Research, document, configure and test all functional elements involving rules and policies.
• Develop and document testing strategies.
• Collaborate with other project team members to ensure the functional specifications identified have been met.
• Travel as required - some international.
  

What we're looking for:

• Experience working with Software or IT Implementations required.
• Excellent customer service skills
• Proven ability to analyze, document and communicate complex technical solutions to non-technical parties
• Confident user of Excel with ability to create and use common formulas
• Aptitude to learn web technologies and applications
• Must be a self-starter and effectively work under limited supervision
• Ability to handle multiple projects/clients at once
• Strong analytical and problem-solving skills
• Strong interpersonal, communication (verbal and written), and presentation skills.
• University or college degree desirable
• Customer facing experience in Healthcare, Hospitality, Retail or QSR highly desirable
• Ability to travel up to 25%.

Assets:

• Expertise in workforce management, digital media, digital content
• Experience as Business Analyst and/or IT consultant
• Experience leading training sessions
• Knowledge of Kronos’ WIM accelerators is highly desirable