Warehouse Ambassador
Customer Service
Jenkintown, PA, USA
USD 18.49-20.94 / hour
Who we are
About The Black Tux
We’re here to help people look their best and feel confident—for big days and every day. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.
About the team
Our Warehouse Operations team is the heartbeat of our fulfillment process, expertly managing everything from inbound shipments to outbound deliveries, including returns, picking, packing, and shipping. Their precision and dedication ensure every customer receives the perfect fit, on time, so they can feel confident and look their best for life’s most memorable moments. By keeping operations seamless and customer-focused, this team plays a pivotal role in delivering experiences that help our customers own their most special occasions.
What You’ll Do
The Black Tux is seeking a Warehouse Ambassador to support Operations at our Pittston, PA warehouse. The Ambassador is responsible for monitoring the training of new hires, reviewing the quality of items or orders, and stepping in to support leadership when it is needed. This position is a great opportunity to step into a new role on a leadership track.
The position will report to the Area Manager. An ideal candidate will serve as a positive example of performance, safety, and reliability for the rest of the team.
Support the training of new and existing associates in functions
Retrain associates who need additional help or training
Ensure all labor is placed according to the floor plans to meet operational needs
Maintains a clean and 5S’d condition of the work area
Follow company safety policies, procedures, and encourage other associates to do the same
Notify the lead or manager about quality and/or safety issues
Follow the standard operating procedures and notify a lead or manager in case of any challenges performing the function as prescribed in SOP
Maintain work pace at an assigned throughput (TPH) rate while maintaining the highest level of quality
Notify the lead of the shortage of supplies and/or submit tickets accordingly
Perform other duties as assigned by the lead or manager, such as additional departments you have been trained in
Must be willing to fill in for the lead in their absence
Ability to work with others as a team for operational needs, project initiatives, or concerns
Ability to easily use Korber One to review TPH, transactions, times, functions, etc.
Provide a positive attitude and work environment for team members
Troubleshoot basic tablet or device issues
Who You Are
3+ years of experience in a warehouse environment and/or 1+ year of experience in a training role
Bilingual ( Spanish/ English) is required
Previous experience in a leadership position is a plus
Previous experience in a quality-based environment is a plus
Must be able to work assigned schedule, including overtime as needed and/or Saturdays
Must be flexible to learn other departments during the yearly rotations of departments
Fast and efficient while maintaining a focus on safety, quality, and close attention to detail
Naturally curious to understand themself and their work better
Understands general warehouse concepts such as 5S, Lean, PPE, MSDS, Root Cause Analysis - Korber knowledge is a plus
Collaborative nature, both when working with others and when taking on a project
Takes pride in punctuality for themselves and their team
Working knowledge of Gmail, Google Sheets, and/or Excel, Google Docs
Perks & Benefits
Competitive medical, dental, vision, and disability plans
Option to participate in a 401(k) plan through Betterment
Generous paid time off
One Medical and Wellhub (Gympass) membership
Free snacks & beverages
Paid company-recognized holidays aligning with our holiday pay policy
Employee engagement & cultural events
Discounts on garment rental and purchases for you, your partner, and friends & family
Bi-annual compensation review process
Diversity, Equity, Inclusion and Belonging
We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all.
The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.
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18.49 - 20.94 USD