Location: New York City (Hybrid – 3 days in office)

Reporting to: VP of Operations

Compensation: $100,000–$120,000 base salary + equity

Role Summary

We’re looking for a Manager, Operations to lead the logistics, systems, and operational processes that power our retail and eComm business. This role ensures our vendors, inventory, and tooling operate reliably and efficiently, while driving cross-functional improvements that scale with the business. You’ll work closely with Retail Ops, Planning, CX, and Tech to close gaps, streamline workflows, and keep operations moving.

Responsibilities

3PL + Logistics Management

• Oversee daily 3PL performance across fulfillment (e.g. eComm orders, retail transfers, NSO kits), SLAs, sterilization compliance, and special handling (e.g. VAS)
• Identify and implement process changes to improve speed, accuracy, or cost
• Reconcile invoices and track performance against operational budget
  
  

Inventory + Systems Integrity

• Own inventory accuracy across studios and 3PL; lead cycle counts, root cause reviews, and reconciliation (e.g. transfer errors, receiving gaps)
• Monitor backend system syncs and resolve issues across WMS, ERP, Shopify, and other tools
• Build and maintain reporting dashboards for inventory health and operational KPIs
  
  

Store Openings + Studio Projects

• Project manage new store openings, ensuring operational readiness across equipment, inventory, piercing SOPs, and staffing tools
• Support relocations, renovations, and closures with clear planning and cross-team coordination
• Improve NSO and studio rollout processes for repeatability and speed
  
  

Tooling, Insights + Continuous Improvement

• Analyze operational data to uncover inefficiencies and recommend improvements
• Partner with Tech and Retail Ops on tooling upgrades and automation (e.g. dashboarding, inventory syncs)
• Contribute to sustainability and waste-reduction initiatives (e.g. packaging, shipping practices)
• Evaluate and support onboarding of new vendors or systems as needs evolve
  
  

Requirements

• 5+ years in operations, logistics, or supply chain within retail or consumer brands
• Proven track record managing 3PL partnerships and backend systems (WMS, ERP, Shopify)
• Advanced spreadsheet proficiency (pivot tables, v-lookups, macros)
• Hands-on experience building and maintaining dashboards in Tableau, Looker, or similar, plus fluent in Google Workspace
• Proficient with project-management tools (Asana, Notion, Jira, Confluence) to juggle priorities and drive cross-functional initiatives
• Bachelor’s degree in Operations, Supply Chain, Business, or related field; PMP, Lean Six Sigma, or equivalent certification a plus
• Highly organized, detail-oriented, proactive, and able to thrive in fast-paced, evolving environments
• Strong analytical mindset—able to translate complex data into actionable insights and recommendations