Based in our State Street Studio located in Madison, WI, the Studio Manager will report to the East Coast Regional Manager and will oversee the overall operation of the Studio. You will be responsible for driving performance, while providing an amazing experience to Studs’ clients. This role will manage the Assistant Studio Manager, Studio Supervisors, Sales Associates, and Piercers.

Salary Range: $80,000

Key Responsibilities:

REVENUE

Financial Acumen

• Analyzes business reporting to identify opportunities in key business metrics and communicates them effectively
• Develops the team’s understanding of key business metrics and reporting
• Sets strategies and aligns the Studio team to continually improve key business metrics to achieve sales plan

Drives Results

• Accountable for the Studio’s overall performance
• Creates a performance-oriented culture by setting clear expectations and targets for Studio team
• Actions against Studio’s reviews and customer satisfaction surveys

Customer Focus

• Serves as a brand ambassador: welcomes and educates clients to the unique Studs’ piercing and shopping experience through our selling cycle
• Implements ands trains to service recovery best practices
• Identifies and escalates client feedback to improve the overall Studio experience

OPERATIONS

Optimizes Work Processes

• Leverages Studs’ tools and resources consistently and effectively
• Owns Studio scheduling within the labor allocation and audits for payroll accuracy
• Delegates ownership of work to the management team’s divisions of responsibilities and follows-up routinely

Decision Quality

• Cascades communication from HQ to the studio team to ensure comprehension and retention
• Balances analysis, experience, and integrity when making decisions for the overall business
• Empowers the Studio team to act like an owner and make smart business decisions

Ensures Accountability

• Holds themselves and the team accountable to meet directive execution dates
• Be well-versed in the piercing operating procedures to ensure client experience, work safety, and record keeping standards are met Ensures inventory control through POS accuracy and loss prevention measures

TALENT

Builds and Develops Effective Teams

• Creates a sense of belonging and strong team morale through trust and collaboration
• Owns recruiting and ensures successful onboarding and continued development of a diverse Studio team
• Utilizes development plans and touch bases to steward the team in their Studs’ careers

Integrity

• Prioritizes Studio compliance and ensures the team is accountable to company policies and standard operating procedures
• Admits mistakes and is not afraid to escalate when help is needed
• Lives out our Core Values

People Centric

• Shows consistency by providing best-in-class service to everyone in the Studio
• Provides prompt coaching and feedback with clear actionables
• Navigates employee relations thoughtfully and timely with cross-functional partnership

Requirements:

• Experience: 2 years of comparable Retail Management experience; experience with jewelry, piercing, or hospitality is a plus
• Availability: 40 hours per week, you must be available for five shifts (Monday, Thursday-Sunday)
• Comfortable standing for extended periods of time up to 8+ hours
• Able to lift, carry, and move at least 20 lbs
• Must be able to handle chemicals safely
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Owner’s mindset, with the ability to approach feedback and problems with a positive attitude

Benefits & Perks

• Comprehensive medical benefits, including $0 in-network mental health visits
• HSA (Health Savings Account) or FSA (Flexible Spending Account)
• Dental, and vision insurance
• 401k
• Up to $100 of Monthly Lifestyle Reimbursement funds for wellness-related expenses
• Additional mental health resources such as Talkspace and Ginger
• Gender affirmation support services
• Commuter Benefits
• Ample paid time off including three months of paid family leave for all full-time retail employees (biological, adoptive, and foster parents are all eligible)
• 2 weeks Paid Sabbatical after four years of full-time service
• Trainings, performance reviews, and ongoing coaching to help you grow professionally
• Discounts on piercings and products (we’ve got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance and extended life insurance