Based in the Nashville Fifth and Broadway location, the Sales Associate will report to the Studio Manager. You will be the ultimate ambassador of the brand by building and driving every aspect of the client’s experience in our Studio.

Hourly Rate: $22/hour

Key Responsibilities:

REVENUE

Drives Results

• Embodies our performance-oriented culture by meeting and exceeding expectations and targets
• Becomes an expert on the Studs’ experience including expansive knowledge of our product and piercing experience

Customer Focus

• Serves as a brand ambassador: welcomes and educates clients to the unique Studs’ piercing and shopping experience through our selling cycle
• Acts as an Earscaper through one-on-one interaction in the Studio, with a focus on exceptional service and styling

OPERATIONS

Decision Quality

• Leverages Studs’ policies and resources in decision making
• Understands when to take action and when to escalate to the Studio Manager

Ensures Accountability

• Maintains operational procedures impacting the Studio experience including appointment flow and scheduling, POS accuracy, and compliance
• Aids in directive execution to successfully meet deadlines

TALENT

Integrity

• Aligns to company policies and standard operating procedures
• Admits mistakes and is not afraid to escalate when help is needed
• Lives out our Core Values

People Centric

• Shows consistency by providing best in class service to everyone in the Studio
• Provides solutions-oriented feedback and is open-minded to receiving it

Requirements:

• 8-27 hours per week, you must be available for four shifts including weekdays and weekends
• Comfortable standing for extended periods of time up to 8+ hours
• Able to lift, carry, and move at least 20 lbs
• Must be able to handle chemicals safely
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Owner’s mindset, with the ability to approach feedback and problems with a positive attitude.

Part-Time Benefits & Perks

• 7 days accrued Sick Time
• 401k
• Three months of paid Parental Leave (biological, adoptive, and foster parents are all eligible)
• A paid sabbatical after four years of full-time service
• Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)
• Quarterly learning and development opportunities to support development and foster an inclusive culture