Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Disclaimer: Beware of Recruitment Scams – Legitimate Cvent recruiting communications will always come from an official ‘name@cvent.com’ email. We never request any payments or ask for sensitive personal or financial information via chat or social media platforms. For more information, please visit: https://www.cvent.com/en/notice-recruitment-fraud

We are seeking a Lead Order-to-Cash (O2C) Analyst with deep expertise in Oracle E‑Business Suite (Oracle EBS) and strong functional knowledge of billing and revenue cycles. This India-based, hybrid evening shift role will work closely with global finance and IT teams to support, optimize, and enhance our end-to-end order-to-cash processes. The ideal candidate has hands-on experience integrating Oracle EBS with upstream CRM systems such as Salesforce (SFDC), and can serve as a bridge between Finance and IT, driving functional design, solution delivery, and continuous process efficiency across North America, Europe, and APAC regions.

Order-to-Cash Process & Oracle EBS Support

• Provide functional support for Oracle EBS Service Contracts, Accounts Receivable, and related O2C modules, with a focus on billing and revenue cycles.
  Troubleshoot and resolve issues related to order capture, invoicing, credit/debit notes, revenue recognition, and collections.

• Monitor and support period-end activities affecting the order-to-cash cycle (billing runs, adjustments, revenue processing).

CRM / SFDC Integration

• Work closely with business and IT teams to support integrations between external CRM systems (e.g., Salesforce/SFDC) and Oracle EBS.
  Ensure accurate and timely data flow from CRM to Oracle EBS, including orders, pricing, customer data, and billing triggers.
• Analyze integration failures and coordinate with technical teams to triage, resolve, and prevent recurring issues.

Bridge Between Finance and IT

• Act as the primary functional liaison between Finance users and IT/technical teams for order-to-cash related enhancements and projects.
• Translate finance business requirements into functional specifications and work with technical teams on solution design and delivery.
• Participate in system design reviews, configuration decisions, testing (SIT/UAT), and production deployments.

Process Excellence & Efficiency

• Evaluate current O2C processes, controls, and system usage to identify gaps, bottlenecks, and improvement opportunities.
• Take the lead in driving efficiency, standardization, and automation across billing and revenue processes globally.
• Develop and maintain functional documentation, process flows, and training materials for end users.
• Lead discussions with analytics and data teams to define finance and O2C requirements for the next-generation, enterprise-wide data warehouse and related reporting solutions.

Global Stakeholder Support

• Support finance and operations teams across US and India, with a primary focus on users in India, bridging communication and coordination between these regions and considering region-specific requirements and timelines.
  Work in an evening shift to ensure effective overlap with North American and European stakeholders.
• Support local compliance needs, reporting, and operational nuances within the global O2C framework.

• Bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related field.
• 8+ years of experience in an Order-to-Cash, Billing, AR, or Revenue operations/analyst role.
• Demonstrated experience working with external CRM systems (e.g., Salesforce/SFDC) as the upstream order and customer data source into Oracle EBS.
  Experience supporting global operations covering multiple regions.
• Prior work in a global company with distributed teams and cross-time zone collaboration.
• Deep understanding of end-to-end O2C processes: order capture, billing, invoicing, revenue processing, collections, and adjustments.
• Strong functional knowledge of Oracle EBS data model, setups, and configurations in the O2C domain.
• Understanding in integrations (interfaces, APIs, or middleware) between ERP and peripheral systems.
• Proficiency in SQL/Excel for data analysis, troubleshooting, and reconciliation is a plus.
• Ability to create functional design documents, test cases, and user guides.
• Excellent stakeholder management skills, with the ability to work effectively with both Finance and IT/technical teams.
• Strong analytical and problem-solving capabilities; comfortable leading root-cause analysis and driving solutions.

• AI & Digital Enablement
  Drive adoption of AI capabilities within finance processes, including:

• AI-assisted reconciliations and anomaly detection in GL and subledgers
• Predictive analytics for revenue, cash flow, and expense forecasting
• Intelligent document processing for invoices and financial data extraction
• Natural language query/reporting tools to improve access to financial insights
• Partnering with IT to integrate AI solutions with Oracle EBS and adjacent system setups
  

Preferred Qualifications

• Experience with Salesforce (SFDC) specifically as the upstream CRM for Oracle EBS.
• Exposure to revenue recognition standards (e.g., ASC 606/IFRS 15) and their implementation in Oracle EBS.
• Experience working in a SaaS, subscription, or high-volume transactional environment.
• Prior involvement in ERP/CRM implementation, rollout, or major enhancement projects in the O2C domain.
• Ensures stable and efficient order-to-cash operations with minimal disruption to business users across regions.
• Acts as a trusted bridge between Finance and IT, ensuring business needs are translated into effective system solutions.
• Proactively identifies and leads process and system improvements that reduce manual effort, improve accuracy, and shorten billing/revenue cycles.
• Demonstrates strong ownership, accountability, and communication while supporting global teams in a hybrid, evening-shift model.