Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

We are seeking a forward-looking Senior Director/Director, CRM Systems to lead the strategic vision, architecture, and delivery of Cvent’s enterprise CRM ecosystem. This role will drive transformation across global Go-To-Market (GTM) functions by building scalable, intelligent, and integrated solutions that support our journey to a multi-billion-dollar revenue milestone.

This leader will manage a global team of professionals and partner with senior stakeholders across Sales, Customer Success & Service, Marketing, Finance, Legal, Technology and IT. You’ll be responsible for designing and governing the systems and architecture supporting end-to-end business processes across Lead-to-Cash lifecycles, other customer facing platforms.

Strategic Ownership

• Define and drive the CRM platform vision and roadmap aligned to long-term enterprise objectives.
• Establish scalable architecture and processes across Salesforce Clouds, including Sales Cloud, Service Cloud, Experience Cloud, CPQ, Salesforce Ecosystem & Platform Integrations.
• Build and manage a roadmap that supports modern, intelligent CRM capabilities—enabling Agentic & Generative AI, guided selling, and customer 360° visibility.

End-to-End Process Enablement

• Architect and optimize Lead-to-Cash Lifecyle, and other customer facing platforms workflows in partnership with all business functions.
• Oversee CRM integration with broader platforms including:
  • Marketing Automation and Account Intelligence
  • Sales Enablement and Learning Management
  • Professional Services Automations
  • Customer Support & Engagement Platforms
  • Contract Lifecycle Management (CLM) and eSignature
  • Financial Systems & Data Engineering/Business Intelligence Technologies

AI, Data & Intelligence Layer

• Champion the adoption of Salesforce Einstein 1, Agentforce, and Salesforce Data Cloud to unlock intelligent automation and next-best-action capabilities.
• Lead the design of robust data architecture supporting clean, connected, and governed data across the GTM ecosystem.
• Partner with Data Engineering and business teams to drive optimal use cases of Agentic and Generative AI with the right User journey and augmentation.

Global Team & Execution Leadership

• Lead and scale a high-performing global team (India & US) focused on Salesforce agile development, DevOps, solution architecture, product management and business alignment.
• Drive platform reliability, scalability, and delivery excellence using modern SDLC, CI/CD, and test automation.
• Maintain a balanced team model of FTEs, contractors, and system integrators.

Governance, M&A & Stakeholder Engagement

• Establish governance frameworks to prioritize and manage CRM programs and enhancements.
• Drive stakeholder alignment and executive reporting for platform initiatives and business impact.
• Lead CRM system integration and data migration efforts during M&A activities, ensuring minimal disruption and future scalability.

• 15+ years of experience in CRM, enterprise systems, or digital transformation, including 10+ years in Salesforce platform leadership.
• Deep expertise in Salesforce architecture and connected GTM systems (PSA/ERP, CLM, Support, Enablement).
• Strong knowledge of data modeling, AI platforms (Einstein 1, Agentforce), and CRM analytics.
• Experience supporting complex Lead-to-Cash processes at scale.
• Proven track record managing large global teams and delivering enterprise-grade transformation programs.
• Executive presence, excellent communication, and strong stakeholder management capabilities.
• Experience with M&A system integration is highly desirable.

Why Join Cvent?

• Shape the future of CRM and GTM systems for a global, high-growth SaaS leader.
• Lead a talented global team solving complex enterprise challenges.
• Partner directly with executive leaders to drive strategic impact and innovation.

Physical Demands
We are not able to offer sponsorship for this position