About Cvent:
Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
In This Role, You Will:
Role Overview:
As a Client Success Advisor on our Venue Sourcing team, you will be responsible for ensuring the success of Cvent client’s use of the Cvent Venue Sourcing platform. This includes ongoing client relationship management, emphasis on both the growth of Cvent and our client base as it relates to Venue Sourcing.
Key Responsibilities:
· Collaborative Strategy Development: Partner with Sales, Professional Services, and Customer Success teams to understand new clients' goals in using the Cvent platform
· Tailored Strategy Sessions: Conduct bespoke strategy calls to assist new users in completing critical milestones within the event lifecycle in relation to using Venue Sourcing.
· Product Expertise: Exhibit in-depth product knowledge, guiding clients in best practices and strategy to get the most out of the platform.
· Platform Adoption: Encourage the platform's adoption and provide best practice recommendations.
· Data Analysis: Keenly understand data outputs and make recommendations based on your findings. This includes ways to increase overall efficiency in using the system, areas of opportunity for growth, and discover new partnership opportunities in relation to Venue Sourcing within your aligned accounts.
· Proactive engagement: Ensure that clients are up to speed on all new product updates and initiatives at Cvent related to Sourcing, and aligning with your client base on projects and milestones through the use of Success Plans.
Here's What You Need:
Educational Background: Bachelor's degree with strong academic credentials.
· Customer-centric mindset: Ability to quickly grasp and prioritize client needs with high empathy.
· Tailored Communication: Adapt communication strategies based on real-time client interactions.
· Problem-solving: Proven experience managing and resolving critical and high-stress customer issues.
· Adaptability: Demonstrated ability to thrive in dynamic, ambiguous environments.
· Leadership Passion: A genuine desire to lead and assist others, balancing technical acumen with interpersonal skills.
· Attention to Detail: Superior time management and task prioritization capabilities.
· Exceptional Communication: Strong verbal and written communication skills.