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Developer Support Associate (Unity)

Spatial

Spatial

Software Engineering, Customer Service
New York, NY, USA
Posted on Friday, October 21, 2022

Who We Are

Our goal is to change the way we share fun experiences, tell stories, and make friends. Today, videos are the most common way to talk and share things online, but often people end up just watching and not interacting. We want the internet to be a more playful and social place.

This change is already happening in the world of gaming. We want to accelerate this by making it easier for everyone to create, share, and play fun games with their friends. Just like YouTube did for videos.

To turn this vision into reality, we are currently focused on the following three pillars: Creator Toolkit, Virtual Economy (beta) and Multi-Platform. You can read more about us here.

What You Will Be Doing

Point of Contact for Developers and Studios

  • Assist Unity developers and studios with any questions they may have and troubleshoot or escalate technical issues
  • Build simple Unity sample projects to help developers and studios be successful on the platform

Become the Go-To Technical Resource for Our Community

  • Respond promptly and professionally to incoming customer inquiries by email, Zendesk, Discord and many other channels

Documentation Maintenance and Automation

  • Maintain an updated knowledge of the platform and its services; and either update, create or automate documentation for our users to refer to

Requirements

  • Strong understanding of Unity, C#, Visual Scripting and other programming languages
  • Proficient with CRM software programs (i.e., Zendesk) and Discord
  • Experience in supporting across platforms - web, mobile devices and VR
  • Extensive knowledge of the company's policies, procedures, and services
  • Thrive in a fast-paced start-up environment, with the ability to successfully juggle multiple assignments while meeting deadlines
  • Friendly and welcoming manner with users and ability to collaborate with cross functional teams
  • Willingness to cooperate with customers and management to resolve any issues that may arise while be able to maintain a calm and polite manner

Salary/Location

This is a full-time position with a competitive salary, and can be remote or based in our New York City or San Francisco offices.

Additional Information

At Spatial, we are committed to building an environment where diversity, equity and inclusion is valued. As an equal opportunity employer, all applicants who meet the qualified requirements will receive consideration regardless of ancestry, race, color, religion, national origin, sexual orientation, age, marital/family status, disability (physical or mental), medical condition, protected veteran status, gender, gender identity or expression, pregnancy/caregiver status or any other statuses that are legally protected by applicable laws, regulations and/or ordinances.