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Systems Administrator

Sailthru

Sailthru

Software Engineering, IT
Heredia Province, Heredia, Costa Rica
Posted on Thursday, June 6, 2024

The Company:

Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.

The Role:

The Systems Administrator will be responsible for the continued efficient operation of the suite of PSA tools that support Services Operations. Core systems include Forecast, Smartsheet & Jira, and responsibilities will include all aspects of system administration configuration, management and training.

Additionally, the Systems Administrator will support the creation and automation of standard operational reports, working closely with the Operation Analysts to ensure that these are delivered efficiently and with high quality, accurate information.


Responsibilities:

  • Administer, monitor and enhance key systems (Forecast, Smartsheet & Jira) ensuring optimal performance.

  • Conduct regular system audits and implement refinements and enhancements aligned with evolving Services needs.

  • Maintain comprehensive documentation of system configurations, processes and troubleshooting guides.

  • Support the setup of commercial projects within Forecast/Smartsheet in alignment with contracted scope, budget and any other contractual requirements.

  • Standardise and automate routine reporting processes, minimising ad-hoc and bespoke requests for data and information.

  • Implement measures to ensure data accuracy, consistency and integrity across all reporting solutions.

  • Proactively address quality issues to maintain the reliability of reporting outputs.

  • Provide ongoing support for existing reports and dashboards, promptly addressing user queries and troubleshooting issues.

  • Ensure key operational functions (such as billing & revenue) are equipped with the data & reports that they require to complete any integrated processes.

What We Offer:

  • Competitive salary and benefits including: medical/dental/vision, life insurance

  • Unlimited PTO (we call it Open Time Away), leave without pay, bereavement leave, marriage, paid parental and birthday leave

  • Meal and transportation subsidy

  • English program

  • Employees’ Association

  • Supportive work environment with flexible work hours and hybrid / work from home options