Search open roles at our portfolio companies

Product Integration Program Manager

Sailthru

Sailthru

Product, Operations
Remote · United States
Posted on Tuesday, February 13, 2024

The Company:

Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.

The Role:

Marigold is seeking a program coordinator to support the R&D organization and manage and develop third party technical integration relationships. This position reports to the Product Operations organization and will own the operational success of our third party tech integrations.

Responsibilities:

  • Create and maintain a database of current third party technical integrators including active customers contracted to or using the integration offering.

  • Partner with product marketing and customer success to ensure integrations are working as expected.

  • Partner with finance to create and maintain a revenue table by partner.

  • Review contracts and revenue and ensure Marigold is leveraging the best terms for every integrator renewal cycle.

  • Serve as the conduit between the third party team and the Marigold R&D team to provide efficient working relationships.

  • Partner with product management to provide program management for the development & launch of any new integrations.

  • Meet with sales, customer and product strategy teams quarterly to collect market feedback on critical integration technologies. Consolidate that feedback into strategic recommendations via the quarterly R&D QBRs.

  • Partner with customer marketing to promote integration adoption. Provide adoption data back to the product management team on a quarterly basis.

  • Communicate third party integrator needs and requests to appropriate R&D stakeholders on a regular basis

  • Staying on top of key integrator and product changes and how they impact our product experience

  • Partner with senior R&D leaders to help evangelize & execute on the vision, strategy, and roadmap for third-party integrations


This position is not responsible for:

  • Lead / pipeline generation or bookings targets

  • Generating referrals for partners

  • Enabling partners to sell or market Marigold products

  • Partner incentive programs

  • Execution of joint selling and co-marketing strategies