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The Company:

Marigold is the leader in Relationship Marketing solutions enabling global enterprise brands to acquire, understand, engage and retain customers across the entire lifecycle. By bridging the gap between data and contextual engagement, Marigold ensures that you can easily understand your customer, activate insights, and deliver a unique value exchange across all channels and touchpoints.

Unlike tired and monolithic marketing clouds and niche point providers, Marigold provides the most unified data, insights and engagement solution in a single platform. Many of the world’s best brands, including Starbucks, Hilton, American Airlines, and Williams-Sonoma trust Marigold to create personalized experiences and drive revenue throughout their marketing programs. Marigold is now part of CM Group.

The Role:

The Email Marketing Specialist/Deployment Specialist plays the role in executing cross-channel marketing campaigns through our proprietary web-based platform, working on behalf of many of the largest brands in the world. Email Marketing Specialist/Deployment Specialist are responsible for owning the day-to-day process of email and marketing campaigns, building database segments, generating and maintaining reports, and ensuring quality assurance. The Email Marketing Specialist/Deployment Specialist must possess excellent communication skills as they interface directly with clients both by email and/or phone. This position reports directly to the Manager of Campaign Services.

The ideal candidate should also be a recent graduate, detail oriented, efficient, dependable and a collaborative team player with a positive “can do” professional attitude. We are looking for team players who thrive working in a fast-paced, dynamic division within a large organisation. Experiences with an interactive or agency background are a plus but Cheetah will teach and provide all the necessary skills to thrive and be successful in this role. If you have a sense of humour, strong work ethic, sense of urgency and a positive outlook; this just may be the right role for you.

What You’ll Do:

• Flawlessly execute, test, and deploy email and other marketing campaigns using our proprietary, web-based application. Work closely with campaign management teams to ensure exact specifications are met.

• Build database segments based on client and account team instructions.

• Perform quality assurance on all campaigns, and assist in cross-checking the work of peers to ensure 100% accuracy

• Interacts with internal teams and/or clients as needed with regards to production and application issues

• Document and communicate potentially complex solutions to clients in a timely manner

• Serve as a communication liaison between clients and account teams when needed

• Can tactfully relay technical information to a non-technical audience

• Contributes to team, departmental and regional success by sharing best practises recommendations as well as thought leadership and content sharing during local or regional meetings and other initiatives

• Organises and prioritises multiple projects and customer deadlines with minimal oversight

• Other duties as assigned

Ideal Qualifications:

• Basic knowledge of HTML language

• Bachelor’s degree or equivalent experience

• An entry level candidate

• Excellent customer service, organisational, and analytical skills

• Comfortable working independently with remote teams across region and timezone.

• Exceptional knowledge of the Internet and general computer skills, knowledge of Microsoft Word, Excel and PowerPoint, Google Suite Apps (Google Sheets, Google Docs, Google Slides, Google Data Studio) a plus

• Exceptional work ethic, with ability to perform under pressure and meet competing deadlines while constantly demonstrating enthusiasm towards clients and team members

• Consistently completes assigned tasks on schedule, and proactively identifies risks to accuracy or timelines; Consistently updates status in a production tracker and provides updates as needed within status calls and reports;

• Understands key technical aspects of assigned account(s); Can independently troubleshoot any issues or identify other resources who can assist when beyond own capabilities; Can manage support ticket/escalation as needed;

• Consistently represents Marigold in a positive way in all communications with the client and executes defined instructions appropriately. Able work with the client to resolve ambiguity in provided requests or assets

• Excellent communication skills, including proficiency in both oral and written communication

• Strong understanding of relational data, querying/filtering and segmentation

What We Offer:

• Competitive salary and benefits including: medical/dental/vision, life and accident insurance

• Unlimited PTO (we call it Open Time Away) and a generous paid holiday schedule

• 401k plan with a company match on your contributions

• Supportive work environment with flexible work hours

• Paid parental leave

• Opportunities to ensure you are always learning and growing