*Fluency in German Required*
Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.
As a Technical Consultant, you’re responsible for the operational success of your predefined set of regional clients (client portfolio). This in close cooperation with the CSM and potentially an official Marigold engage partner.
Having a ‘customer first’ attitude is key. You strive to understand the client business and propose good solutions according to their needs, requirements and expectations.
What You’ll Do:
Marigold Engage Subject Matter Expert
Operate as a technical expert on the Marigold Engage product suite. This includes technical analysis, supporting clients on best practices and solving problems.
Train/support clients with technical workshops on how to integrate and use projects created by Marigold Engage.
Proactively reach out to your clients to improve system efficiency and offering (new) solutions
Help improving the product by sharing client cases, issues or any improvements with the Product team.
Assist the Marigold Engage Learning Team in improving training and reference material for both external and internal consumption.
Help improving the product by sharing client cases, issues or any improvements with the Product team
Assist in the definition of project scope and customer objectives, involving all relevant stakeholders and ensuring technical feasibility
Contribute to projects like new client onboardings, migrations and existing client programs. If there’s no or a new partner involved, it’s up to the Technical Consultant to lead the project
Manage the client projects; budget follow-up, time management, planning, functional & technical analysis
Collaborate with the Marigold Engage team members including Project Service developers, Deliverability experts, Support, Platform Architects and any other stakeholders to keep the project in sync
Understand the client’s business and help them reach their goals
Propose the correct solutions to the specific client’s needs and business
Create a trust relationship with the client (and the partner). Ensuring that they know you are there to help them
Report and escalate potential risks or issues if needed
Hands-on project manager. Minimum of 3 years of project management experience with a comparable solution provider or digital agency.
Strong hand-on experience in databases (SQL). Minimum of 2 years of database management experience.
Knowledge about responsiveness (web and email) and Photoshop basics are a plus.
Superior problem solving and accurate solution scoping abilities.
Solid verbal, written, presentation and interpersonal communication skills.
Highly coachable with a strong desire to improve and grow as a professional.
Openness to developing knowledge in a constantly evolving environment.
Fluent English language skills.
What We Offer:
Be part of the global Strategy and Services team to help brands of all sizes and expertise maximize their ROI and truly connect with their audience and customers.
Engage with reputable, well known European brands to help with strategic and technical advisory.
We're promoting a good work-life balance with our fully remote work from home policy.
Access to internal training programs and free access to linked learning.
Participate in our great team-building activities.