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IT Support Engineer



IT, Customer Service
Kuala Lumpur, Malaysia
Posted on Friday, September 22, 2023

Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold includes Campaign Monitor, Emma, Vuture, Sailthru, Selligent and Cheetah Digital. By joining together these leading solutions through a set of common services, Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has presence globally across the United States, Europe, Australia, New Zealand, Malaysia, India, South America and Central America, as well as in Japan.

The IT Support Engineer will join a global team composed of the most talented IT professionals in the industry. As a Support Engineer, you will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible. You must be agile enough to adapt to our business's rapid growth and change but also disciplined enough to deal with complex challenges, processes, and people.

What You’ll Do

  • Troubleshooting and support for all IT end-user issues: mobile, desktop, audio/video, peripherals, etc.

  • Cross-departmental collaboration with teams like Facilities, Sales, and Engineering.

  • Participate in IT induction programs to onboard new hires in the region.

  • Perform system imaging, application configurations, and security policy enforcement.

  • Perform IT Audits and submit reports to team leads.

  • Rotational on-call support on weekends may be required.

  • Hybrid role - will be required to go into office maybe once or twice a week, at least for a few hours, depending on the business requirements on-site. However, the majority of the support work can be done remotely.

What We’re Looking For

  • 3+ years of working experience in an IT Support role.

  • Working knowledge of Windows and Mac OSX operating systems.

  • Working knowledge of Lenovo/Dell and Apple hardware.

  • Exceptional customer service skills.

  • Ability to troubleshoot a wide range of IT issues.

  • High energy and passion for your work and achievements.

  • Willingness to go above and beyond.

  • Excellent verbal and written communication skills in English.

  • Technical certification in desktop operating systems is a plus.

  • Working knowledge of SaaS products (Google Apps, Slack, Okta) is good to have.