Job Category:

Marketing & Communications

Pay Grade Range:

$60,840.00 - $141,960.00

Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience!

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Job Summary:

Altus Group is looking for a new Provisioning Specialist to join our Support team. In this role, you will be responsible for manually provisioning, administrative task, compliance, and auditing. The Provisioning Specialist will work with the operations and support teams to fulfill order management and respond to client requests for services such as delivery access, user platform access, and contract management.

Key Responsibilities:

• Monitor, action, and resolve all provisioning related tickets in a timely manner.

• Provision delivery and user platform access to customers and for internal needs

• Liaison with global team to onboard new and existing team members on all system and department operations

• Provision data hardware for customer deployments based on predefined templates or instructions. Develops, tests, implements, maintains, and documents automation tools for provisioning.

• Provide implementation timeline to the customer and works collaboratively with internal team to execute in accordance with the project plan. Report problems to avoid delivery delays.

• Audit product licensing, account, contacts and data across CRM and ERP platforms

• Provision and maintain training virtual and hosted solutions

• Conduct platform data cleansing and compliance practices

• Deliver on demand technical and usage assistance for all departmental system and services incidents

Key Qualifications:

• Undergraduate/Bachelor's degree required; Real Estate or Finance preferred and/or a minimum 2 year of relevant experience required

• Ability to provide advanced support on all externally supported ARGUS/Altus product offerings

• Ability to navigate configuration on various systems (eCommerce, Salesforce, PeopleFluent, SharePoint, Azure DevOps, etc.)

• Excellent communication and interpersonal skills; ability to interact with leadership; high degree of professionalism

• IT and Development knowledge level expertise for problem-solving, technical, infrastructure and configurations skills to work through unique and elevated issues and inquiries

What Altus Group offers:

• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
• Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
• Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Applicants with disabilities may contact Altus Group to request and arrange for accommodations. If you need accommodation, please contact us at accessibilityusa@altusgroup.com or +1 888 692 7487.

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.