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Client Success Corporate Manager



This job is no longer accepting applications

See open jobs at Reonomy.
Customer Service
Manchester, UK
Posted on Tuesday, November 21, 2023

Job Category:

Customer Support/Operations

Pay Grade Range:

£28,640.00 - £66,830.00

Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience!

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Reporting to the Director of Client Success, the Client Success Corporate Manager is passionate about enhancing client relationships, driving customer satisfaction, and ensuring the overall team success. You will be involved in motivating a team of Corporate Account Managers and ensuring that all targets are met. You will lead, delegate, motivate, and inspire the team to maximize their potential!

Key Responsibilities:

  • Lead and motivate a team of direct reports to consistently achieve Key Performance Indicators (KPIs) while delivering a high-quality service to clients.

  • Provide ongoing support to direct reports through team meetings, training, regular one-to-one sessions, feedback, performance management, and coaching.

  • Oversee HR requirements for direct reports, including annual leave, absence management and performance management.

  • Lead and coordinate projects, ensuring effective communication with key stakeholders throughout the process. Generate regular Management Information (MI) reports on department performance.

  • Ensure the successful delivery and continuous development of our client communication strategy. This includes system development, marketing strategies, and client written and verbal communication.

  • Meet agreed Service Level Agreements (SLAs) for both internal and external clients.

  • Set a clear vision to motivate the team and develop a plan to drive them towards achieving it.

Key Qualifications:

  • Demonstrated success in leading and motivating a client-focused and high-performing team, consistently achieving KPIs.

  • Minimum of 3 years of experience in a client focussed environment.

  • People-focused with a track record of cross-functional collaboration on projects.

  • Strong understanding of planning business strategies and goals.

  • Effective communicator at all levels with confident presentation skills.

  • Ability to present and report key Management Information (MI) to stakeholders and Executive Leadership Team (EOT).

  • Proficient in Excel and Microsoft Office.

  • Strong analytical and problem-solving skills.

What Altus Group offers:

  • Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
  • Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
  • Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, +1 888 692 7487.

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.

This job is no longer accepting applications

See open jobs at Reonomy.