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Manager, Application Managed Services (Remote)



Multiple locations
Posted on Thursday, November 2, 2023

Job Category:

Customer Support/Operations

Pay Grade Range:

$82,135.00 - $191,645.00

Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience!

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Reporting to the Senior Director - Multifamily, the Manager of Application Managed Services is passionate about leading Account Management in the Real Estate Software industry. As a Manager of Application Managed Services, you will lead and oversee the account management team, manage client relationships, and implement strategies for business growth and success. The ideal candidate will possess extensive knowledge and experience in real estate software, property management systems, and people management

Key Responsibilities:

  • Accountable for leading and facilitating account management.

  • Guide consultants in analyzing, reviewing, and evaluating clients' business requirements and processes to provide recommendations for change and improvement.

  • Build, develop, and manage strong business relationships with clients' project stakeholders.

  • Collaborate with stakeholders to facilitate client onboarding.

  • Develop, implement, and maintain quarterly business reviews while identifying cross-sell and upsell opportunities.

  • Implement a client success journey framework outlining timelines, expectations, and deliverables.

  • Foster relationships with executive leadership at current and potential client organizations.

Key Qualifications:

  • Bachelor's or Associate's degree is preferred.

  • Minimum of 5 years of experience in the real estate software, property management systems, or SaaS industry.

  • Previous experience in people management, account management, client support, project management, upselling/cross-selling, and business development.

  • Proficiency with RealPage, Yardi, Entrata, or similar real estate software platforms.

  • Preferred certifications such as CAM, CAPS, HCCP, COS in financial/real estate fields (though not mandatory).

  • Excellent communication and interpersonal skills.

  • Demonstrated ability to effectively manage and lead teams.

    What Altus Group offers:

    • Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
    • Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
    • Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

    We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.