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Client Onboarding Executive



Manchester, UK
Posted on Monday, August 7, 2023

Job Category:

Customer Support/Operations

Pay Grade Range:

£15,300.00 - £35,700.00

Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience!

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Reporting to the Onboarding Manager, the Client Onboarding Executive is passionate about helping people and supporting employees. As a Client Services Executive you will be involved in contacting our existing business clients so that you can support them completing their onboarding process as well as communicating efficiently with additional areas of the business.

Key Responsibilities:

  • Communicate with the clients to gather key information and documentation.

  • Communicate efficiently with internal stakeholders and surveyors to gather and process collated documentation.

  • Proactively manage a portfolio of clients and accurately update vital client information on our CRM database.

  • You will work closely with the Commercial Property Consultants, to ensure client requirements are met, and the client is onboarded.

Key Qualifications:

  • A good knowledge of Microsoft Office applications including; PowerPoint, Excel, Outlook and internet applications.

  • Excellent communication skills, both verbally and in writing.

  • Previous experience of building and maintaining relationships with clients (preferred).

  • The ability to thrive in a target driven environment.

  • Excellent relationship building skills.

  • Strong attention to detail.

  • A Pro-active, positive and organised approach to work.

Salary: £22k per annum plus uncapped earning potential through commission!

What Altus Group offers:

  • Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
  • Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
  • Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation,

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.