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Claims Production Operation Manager

Oscar Health

Oscar Health

Tempe, AZ, USA
Posted on Thursday, January 18, 2024

Hi, we're Oscar. We're hiring a Claims Production Operations Manager to join our Claims Production team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will manage the engagement, development, and results of a team driving Claims Production Processing. You will play a critical role in Claims production to ensure that Oscar members' claims are processed in a timely and accurate manner.

You will report to the Senior Manager, Claims Production.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

This is a hybrid role in our Tempe, Arizona office. You will work part of the time in the office and part of the time remote / work-from-home. #LI-Hybrid

Pay Transparency:

The base pay for this role is: $79,920 - $104,895 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.


  • Creating, tracking, and implementing best practices for Production Management to improve overall member experience through daily queue management and production tracking.
  • Utilize frameworks to intentionally develop your team to build future leaders within the organization
  • Take a data-driven approach to identify concerns, inefficiencies, and operational improvement initiatives throughout the Claims space that improve desired cultural and operational outcomes
  • Process improvement and change management
  • Compliance with all applicable laws and regulations
  • Other duties as assigned


  • 4+ years of production management experience
  • 4+ years leading, coaching and developing direct reports in a large team
  • Experience in healthcare
  • 3+ years experience using data and metrics to problem solve and drive root cause analysis

Bonus points

  • Proficiency in Microsoft Office Suite
  • Process Improvement or Lean Six Sigma certification
  • Experience as a leader in a remote environment
  • Experience in BPO or Call Center environments

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives..

Pay Transparency:

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ( to make the need for an accommodation known.