Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Senior Manager, Quality Assurance and Decentralized Learning supports our teams in driving a best-in-class, service-focused operation by designing, guiding and assessing the effectiveness of the use of operational frameworks and ideologies. You will report to the Associate Director, Center of Excellence.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

This is a hybrid role in our Tempe, Arizona office. You will work part of the time in the office and part of the time remote / work-from-home. #LI-Hybrid

Pay Transparency:

The base pay for this role is: $118,080 - $154,980 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

Develop and maintain the important skills necessary to support a best-in-class lean operation while influencing future decisions
Anticipate and prevent recurrence of complex problems and roadblocks
Create routines that drive collaboration within and outside of department
Establish a vision of clarity and ensure stability and scalability within the direct area of influence
Demonstrate the proper approach with implementation of Continuous Improvement Tools both internal to our organization and in consideration of industry best practices
Develop and implement core metric tracking and tool use present in a LEAN-based operational environment
Provide direction, mentorship, and influence regarding the necessity of process improvement work
Maintain appropriate bench strength and develop organizational talent through clear goals and healthy accountability
Demonstrate substantial levels of adaptability in a place of ambiguity
Compliance with all applicable laws and regulations

Qualifications

6+ years of experience coaching and managing large teams
5+ years experience using metrics to drive process and program improvements
4+ years experience working in a collaborative environment with a diverse set of people
4+ years experience implementing operational excellence- LEAN, Six Sigma, or other improvement methodsBonus pointsBonus Points

Experience working with teams in multiple locations and within multiple disciplines
Prior healthcare or health insurance-related experience
Experience with facilitating, presenting to, and training senior-level leaders
Experience leading change management
Advanced Google Suite or Microsoft Office capabilities
Total Quality Management System experience or ASQ Certificate
Bachelor's Degree
Operational Excellence Certification (Lean Six Sigma)

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives..

Pay Transparency:

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

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