<div> <ul> <li>Providing appropriate solutions to the technical issues faced by the customers.</li> <li>Providing customer support services in addition to the technical services.</li> <li>Prioritizing and dealing with the issues in a timely manner.</li> <li>Keeping track of the customer queries and resolving the issues as early as possible.</li> <li>Creating Knowledge Base articles where applicable to enable customers to be self sufficient</li> <li>Working with Product and Engineering teams to obtain fixes in core products.</li> <li>Providing correct feedback to customers.</li> <li>Preparing technical support team performance reports.</li> </ul> </div>

Customer Service

Pune, Maharashtra, India

Ordway is a SaaS finance platform that automates billing, revenue recognition, and reporting for innovative business models, particularly in SaaS, cloud, and fintech sectors. The platform supports subscription, usage-based, and transaction pricing, enabling companies to streamline their order-to-revenue cycle and reduce billing cycles significantly. With a focus on automation, Ordway helps finance teams scale operations efficiently, providing insights into key metrics like ARR and net retention. Backed by prominent venture capital, Ordway is positioned for rapid growth in a market with a $9 billion opportunity, serving as a critical tool for businesses looking to optimize their financial processes.

Washington, DC, USA

Ordway

Customer Support Lead/Manager

Lerer Hippeau Ventures is a seed stage venture capital fund based in New York City. We respect and seek out entrepreneurs with product vision, consumer insight, focused execution, and unwavering ambition. When we are lucky enough to meet founders with these qualities, our hope is that they will choose us as a partner. All of us have started and run companies for a living. Lerer Hippeau Ventures is where we invest in our peers.

Lerer Hippeau Ventures Management LLC

Lerer Hippeau

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Customer Support Lead/Manager