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Job Summary

The HR Coordinator serves as the primary point of contact for a designated group of clients and their employees. This role requires strong relationship-building skills, organization, empathy, and the ability to manage multiple priorities in a fast-paced environment.

The HR Coordinator is responsible for delivering high-quality service, responding promptly to client needs, and using sound judgment to resolve issues or escalate them when necessary.

Key Responsibilities

• Administer pre-employment and onboarding processes
• Manage I-9 and E-Verify processes for assigned clients
• Oversee employee leave of absence processes (FMLA, Non-FMLA, Workers' Compensation, ADA, EEO)
• Coordinate employee handbook updates and escalate as needed
• Process payroll-related employee changes (address, direct deposit, benefits, contact info, terminations, etc.)
• Resolve time and attendance issues
• Maintain accurate client records, workflow documentation, and internal guides
• Collect and assist with resolution of tax notices
• Complete annual OSHA filings and distribute OSHA 300 logs
• Support year-end processing activities for assigned clients
• Provide guidance on employee relations matters in partnership with leadership
• Create surveys (employee satisfaction, exit interviews, etc.)
• Develop and deliver client-specific training sessions
• Maintain project management tools to track tasks, timelines, and progress
• Respond to client inquiries promptly and ensure high service levels
• Answer employee benefit-related questions
• Process qualifying life events (QLEs)
• Administer client renewal processes
• Generate client-specific reports
• Perform additional duties as assigned
  
  

Required Skills & Competencies

• Strong teamwork and positive attitude
• Quick learner with strong curiosity and critical thinking skills
• Excellent organizational and multitasking abilities
• High attention to detail
• Strong computer proficiency across systems and applications
• Ability to work across multiple HR systems and databases
• Comfortable working in a deadline-driven environment
• Excellent phone and email communication skills
• Strong customer service orientation and empathy
• Ability to work independently in a remote setting
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and analytical skills
• Self-motivated and proactive