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About U

sVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer SolutionΓÇ¥ headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com

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Position Summa

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The Client Relations Specialist is responsible for supporting MPEX clients by answering questions and resolving issues through phone or email communications. They conduct remote meetings to help clients achieve their Key Performance Indicators (KPIs), which vary based on the client's size, service level, and specific needs, while ensuring that all aspects of the client's health, maintenance, and retention are managed effective

ly.
Essential Duties and Responsibili

• tiesLearn and convey knowledge of all technical stacks utilized within the organiza
• tionProvide exceptional customer service and sup
• portScheduling web-based meetings or phone calls with clients (as nee
• ded)Work collaboratively with other trainers and system experts to fully help client tic
• ketsIdentify problems and make recommendations on how to overcome the iss
• ues.Promptly address and resolve client issues, maintain detailed records of client interactions, and collaborate with internal teams to ensure client satisfaction and retention, all aimed at fostering a mutually successful relationship between clients, the sales team, the development team, and operational departme
• nts.Conduct thorough testing to ensure that resolved product issues are fully addressed and functioning correctly, providing feedback and further troubleshooting as necessary to maintain product quality and client satisfact
• ion.Other duties as nee

ded.
Knowledge, Skills, and Abil

• itiesExcellent organizational and time management skills, personable, well-spoken, good communication skills (verbal and written), and technical skills neces
• sary.General working knowledge of Microsoft Office is prefe
• rred.Prior experience with payroll software/applications requ
• ired.Excellent verbal and written communication skills in both English and Fr
• ench.Critical thinking skills and a high level of emotional intelligence are requ
• ired.Payroll management experience req
• uiredTime & Attendance and HR experience is a
• plusMust be able to perform in a team-oriented, deadline-driven enviro
• nmentEducation & ExperienceDEC in Computer Science req
• uiredMinimum of 1 to 3 years of experience in a related f
• ield.Familiarity with providing web-based training, communications, and payroll management knowl
• edge.Knowledge of general database design and usage (especially relational databases), and all other Microsoft Office prod
• ucts.Must have excellent oral and written communication skills as well as attention to d