Field Services Engineer
Namely
Sterling Heights, MI, USA
Posted on Apr 24, 2026
About the Company
Our company specializes in design, development and production of advanced modular multi axial positioners
About the Role
Acts as a customer-facing technical lead, supporting R&D-related projects and managing customer interactions throughout deployment and operation. Responsible for integration, testing, deployment, and field support of multidisciplinary systems (mechanical, electrical, and software).
Responsibilities
- Lead customer-facing technical activities, acting as a focal point between R&D/Operation and the customer
- Perform installation, integration, and commissioning of systems at customer sites (domestic and international)
- Provide on-site technical support, troubleshooting, and system repair
- Manage and execute in-house repairs and maintenance activities
- Conduct system testing (functional, communication, software, and hardware)
- Deliver system demonstrations and operational training to customers
- Prepare reports, document faults, and provide feedback to R&D teams
- Support deployment, upgrades, and operational activities in the field
Qualifications
- 2–5 years of experience in system integration, testing, or field service
Required Skills
- Strong understanding of electronics and ability to read schematics
- Experience with communication protocols (TCP/IP, RS232/RS485)
- Understanding of mechanical systems
- Experience with test equipment (multimeter, oscilloscope – advantage)
- Experience with Embedded systems / Linux – advantage
- High-level English (spoken and written)
- Willingness to travel internationally
Preferred Skills
- Domain Knowledge – Advantage
- Experience with optomechanical systems
- Familiarity with stabilized gimbals
- Knowledge of counter-drone (C-UAS) systems
- Experience with remotely controlled weapon systems (RCWS)
Equal Opportunity Statement
We are committed to diversity and inclusivity.