Position Summary

Our company is seeking a Senior Auto Adjuster - Non-Injury to manage complex auto claims end-to-end, ensuring compliance with state regulations while delivering best-in-class customer service through clear communication, sound judgment, and empathy.

Key Responsibilities

• Handle highly complex non-injury auto claims, including coverage analysis, liability determination, physical damage, and total loss settlements.
• Conduct detailed investigations (police reports, statements, loss history) and evaluate claims in compliance with regulatory standards.
• Negotiate settlements within authority limits, including comparative negligence and storage charges.
• Identify coverage issues and initiate SIU referrals when needed.
• Document investigations, evaluations, and settlement decisions accurately.
• Collaborate with internal teams and external partners to drive timely resolutions.
• Support CAT response operations, including on-call duties and potential travel as required.
  
  

Required Qualifications

• High School Diploma or GED.
• Minimum 2 years of customer service experience.
• At least 2 years handling low to moderately complex non-injury auto liability claims.
• Active Adjuster's License (or ability to obtain within 90 days).
• Strong knowledge of auto liability coverage, state laws, and claims handling processes.
• Proven skills in investigation, negotiation, communication, and problem-solving.
  
  

Preferred Qualifications

• Bachelor's degree.
• Experience with multi-vehicle and comparative negligence claims.
• Guidewire Claims Center experience.
• Exposure to arbitration, subrogation, and coverage interpretation.