About Us

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business .

Position Summary

The successful candidate will demonstrate expertise in writing user stories using Jira or Azure DevOps applications, with strong written and verbal communication skills. A solid foundation in both manual and automated testing of SaaS-based applications is essential. This role is responsible for managing multiple product initiatives, working closely with cross-

functional teams, and developing and executing comprehensive QA strategies to maintain the quality and reliability of the company's software products. The candidate must also have working knowledge of all Execupay service bureau and client- facing products.

Essential Duties And Responsibilities

• Execute manual and functional testing of SaaS-based applications to ensure product quality.
• Create detailed test plans, test cases, and test scripts based on product requirements.
• Identify, document, and track software defects using defect tracking tools.
• Collaborate with development and product management teams to understand requirements and provide feedback on design and implementation.
• Assist with reviewing and validating bug and enhancement request submissions.
• Assist in developing and maintaining comprehensive QA strategies, processes, and standards.
• Perform regression testing to ensure that new features and bug fixes do not negatively impact existing functionality.
• Participate in test case reviews and provide constructive feedback to improve test coverage and effectiveness.
• Communicate test results and findings clearly and effectively to team members and stakeholders.
• Support the continuous improvement of QA processes and practices within the team.
• Utilize Jira or Azure DevOps to write user stories and track testing activities.
• Maintain detailed documentation of test cases, test results, and QA processes.
• Maintain release notes of test cases.
• Stay updated with the latest industry trends and best practices in QA and testing.
  
  

Marginal Functions

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and/or trainings to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.
  
  

Knowledge, Skills & Abilities

• Working knowledge of software quality assurance methodologies, including manual and functional testing, regression testing, defect lifecycle management, and QA best practices within the software development lifecycle.
• Experience testing SaaS-based applications, including validating user workflows, requirements, and business rules.
• Ability to analyze product requirements and user stories and translate them into effective test plans, test cases, and test scripts.
• Proficiency in Jira or Azure DevOps for writing user stories, managing test activities, and tracking defects through resolution.
• Skill in identifying, documenting, prioritizing, and verifying software defects, including clear reproduction steps and test evidence.
• Ability to collaborate effectively with development, product management, and cross-functional stakeholders to clarify requirements and provide quality-focused feedback.
• Strong written and verbal communication skills, including the ability to clearly communicate test results, risks, and quality concerns to technical and non-technical audiences.
• Ability to manage multiple testing initiatives simultaneously, prioritize work based on risk and impact, and meet release timelines.
• Experience maintaining accurate QA documentation, including test cases, test results, QA processes, and release notes.
• Ability to participate in and contribute to test case reviews to improve test coverage and effectiveness.
• Demonstrated ability to support continuous improvement of QA processes and standards.
• Ability to learn and maintain working knowledge of company products to ensure accurate, business-focused testing.
• Strong attention to detail, organizational skills, and the ability to adapt to changing requirements and priorities in a fast-paced environment.
  
  

Education & Experience

• BS/BA in related fields such as Computer Science, Communications, English, or Technical Writing or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
• A minimum of four years of experience as a Technical Writer for complex software systems, preferably in a SaaS or web-based environment.
• A minimum of two years of experience with Execupay systems.
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
  
  

Physical, Mental & Communication Demands

Physical Demands

• Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer.
• Manual Dexterity: Frequent use of hands and fingers repetitively to operate a computer keyboard, mouse, and other office equipment.
• Mobility: Ability to occasionally stand, walk, bend, and reach in an office environment. Occasional walking or traversing throughout the office to meet with leaders and other employees.
• Visual Acuity: Ability to read information on a computer screen and review detailed documentation (test cases, requirements, defect reports, release notes) with accuracy.
• Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.
• Communication: Ability to communicate effectively in person and via phone/video conference as required for collaboration and reporting.
  
  

Mental Demands

• Critical Thinking: Ability to think critically and troubleshoot by isolating issues, reproducing defects, and documenting clear steps and expected vs actual results.
• Attention to Detail: Ability to maintain sustained attention to detail to execute manual/functional tests, identify defects, and verify fixes.
• Problem-Solving: Ability to analyze requirements and user stories and translate them into test plans, test cases, and test scripts.
• Multitasking: Ability to prioritize and manage multiple initiatives simultaneously, balancing competing deadlines and shifting product priorities.
• Learning: Ability to learn and retain complex product knowledge (including Execupay service bureau and client facing products (and apply it to testing scenarios
• Decision-Making: Ability to exercise sound judgment regarding defect severity/priority and testing scope, and escalate quality risks appropriately. Ability to follow and improve QA processes and standards, incorporating feedback and continuous improvement practices.
• Adaptability: Ability to work effectively under time constraints during release cycles, including regression testing and final validation.
  
  

Communication Demands:

• Interpersonal Skills: Ability to communicate clearly and professionally with technical and non-technical stakeholders regarding test status, findings, risks, and recommendations.
• Collaboration: Ability to collaborate cross-functionally with development and product teams to clarify requirements, provide feedback on design/implementation, and support defect triage/resolution.
• Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
• Written Communication: Ability to produce thorough written documentation including test plans, test cases, test results, defect reports, QA process documentation, and release notes. Ability to prepare clear and concise emails and notes.
• Verbal Communication: Effective verbal communication when presenting documentation needs, negotiating priorities, or advocating for user experience improvements.
• Presentation Skills: Ability to participate in reviews and meetings and provide constructive input to improve test coverage and product quality.
• Technology: Ability to effectively use collaboration tools (e.g., Teams/Outlook) and work management tools (Jira/Azure DevOps) to track work and keep stakeholders informed.
  
  

Environmental Conditions

This position is performed in a professional office environment and requires regular use of computers and standard office equipment. The work setting is climate-controlled with typical office lighting and low to moderate noise levels. The role involves extended periods of screen time, in-person collaboration and meetings, and minimal exposure to physical hazards.

This Position Is Eligible For The Following Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.