Position Summary

The Rivani Doorman is the first and last human touch in every tenant's day. This is the role that sets tone before a single word is spoken - through posture, readiness, and the kind of instinctive hospitality that cannot be trained into someone who does not already feel it.

Patterned after the standard of a formal New York City five-star doorman - where the role is considered one of the most prestigious front-of-house positions in hospitality - this is not an entry-level position in the traditional sense. It is a craft position. The person who holds it understands that their physical presence, personal presentation, and command of the arrival zone directly shape Rivani's reputation.

You are present, polished, and purposeful. You manage the door with authority, anticipate every arrival, and make each tenant feel recognized - not processed. You are, in the most literal sense, the face of Rivani.

Position Summary

• Tenant Arrival & Departure: Greet every arriving and departing tenant and guest by name when known, with eye contact, genuine warmth, and the kind of composed attention that signals this building is different. Open and close doors with deliberate timing - not reactive, anticipatory. No tenant reaches for a door handle.
• Vehicle & Curbside Management: Manage the arrival and departure of vehicles from the porte-cochère with fluid, organized precision. Coordinate with valet to ensure seamless vehicle transitions. Assist tenants in and out of vehicles gracefully and without hesitation, handling any physical assistance with discretion and without drawing attention.
• Package Handling: Assist tenants with packages and personal items - moving quickly, handling carefully, and ensuring every item is accounted for and delivered appropriately. Accept and log deliveries and packages with a complete chain of custody and prompt tenant notification.
• Visitor Management & Access Control: Verify and announce all visitors, vendors, and delivery personnel according to Rivani's access protocols. Maintain the integrity of tenant privacy without making guests feel screened. The security function must be invisible - present in outcome, never in friction.
• Tenant Recognition & Personalization: Learn and retain the names, preferences, vehicles, and patterns of Rivani tenants over time. Anticipate arrival patterns, note scheduling changes communicated by the concierge team, and adapt your approach to reflect what you know about each person. Recognition at the door is not a courtesy - it is a standard.
• Transportation Coordination: Arrange and coordinate ground transportation on behalf of tenants - including car services, rideshares, and taxis - with accuracy and urgency. Maintain current knowledge of preferred carriers and response times. Confirm arrangements are ready before the tenant reaches the door.
• Entrance Zone Maintenance: Always maintain the physical condition and visual presentation of the entrance zone - doors, hardware, entry surfaces, signage, and surrounding exterior. The arrival zone must be immaculate, unobstructed, and composed throughout every shift, not only between arrivals.
• Cross-Team Communication: Serve as a live intelligence relay for the building's front-of-house operations. Communicate arrivals, departures, VIP notifications, and any safety or service concerns to the concierge, valet, security, and management teams in real time. Your position at the door makes you the first to know.
• Emergency & Safety Awareness: Remain alert to safety conditions, suspicious activity, and tenant welfare always. Respond calmly and with clear protocol awareness in the event of a medical, security, or emergency. Escalate appropriately without disrupting the environment for other tenants.
  
  

QUALIFICATIONS

• Minimum 1-3 years of experience in a formal door, bell, front services, or guest services role at a luxury hotel, five-star property, Class A residential building, or equivalent high-touch environment
• Demonstrated ability to maintain composure, precision, and genuine warmth simultaneously in a high-volume, high-expectation environment
• Impeccable personal presentation - grooming, deportment, and physical bearing must meet and sustain the five-star standard throughout every shift
• Strong interpersonal intelligence - the ability to read a tenant's mood, pace, and preferences on approach and adapt your interaction accordingly
• Clear, professional verbal communication; ability to give and receive information efficiently and calmly under pressure
• Bilingual English/Spanish strongly preferred given Rivani's community and Miami Beach location
• Reliable, punctual, and shift-committed - in a role where your absence is visible from the moment the door is left unattended
  
  

PHYSICAL REQUIREMENTS

• Ability to stand and remain alert and active throughout an entire shift in a Miami outdoor environment, including heat, humidity, and inclement weather.
• Ability to lift, carry, and maneuver luggage, packages, and other items weighing up to 50 lbs.
• Physical ability to assist tenants in and out of vehicles with grace and care throughout the shift
• Comfort with sustained outdoor presence in a high-visibility, high-contact tenant-facing role
  
  

PRESENTATION & CONDUCT STANDARDS

The Rivani Doorman standard is drawn from the tradition of formal New York five-star hotel door service - one of the most protocol-driven and image-conscious roles in all of hospitality. The following are not preferences; they are non-negotiable conditions of employment in this role.

• Uniform: The Rivani-issued uniform is always worn in full while on shift - pressed, complete, and exactly as issued. No modifications, substitutions, or accessories not provided by the building. The uniform is not a costume. It is a signal that you represent something precise.
• Grooming: Hair, facial hair, nails, and personal hygiene must reflect an impeccable, formal standard consistent with a five-star hospitality environment. Grooming standards will be defined in the Rivani Employee Handbook and are reviewed at the start of every shift.
• Posture & Positioning: The Doorman is stationed at the entrance and maintains an upright, attentive posture throughout the shift. Leaning, phone use, personal conversations, and any behavior that suggests inattention are not acceptable. You are on post.
• Language & Tone: All interactions are conducted with formal, polished language. Greetings are warm but never familiar. Responses are direct but never abrupt. Personal opinions, casual conversation, and overfamiliarity are not consistent with the Rivani standard. You set the register of every interaction.
• Discretion: Tenant information, patterns, guests, and personal circumstances observed from the door are confidential. Full stop. You will witness more about tenants' lives than most people in this building. That knowledge stays at the door.