Position Summary

This position reports to the Lead Billing Specialist and provides endtoend billing execution across all products and customer types, including standard commercial and ERate customers. Responsibilities include accurate order entry, timely invoicing, proper cash application, and effective resolution of billing issues while maintaining compliance with internal controls and billing policies.

The Billing Specialist ensures accurate billing for fiber transport, Ethernet, Hosted Voice/OneVoice, Managed Services, and ERate funding programs , while being fully crosstrained to provide redundancy, consistency, and continuity of billing operations.

Key Responsibilities

• Billing Execution & Order Entry : Perform accurate order entry, establish charges, validate service activation dates, ensure billing aligns with agreements.
• Monthly Billing Operations : Generate/review invoices, resolve discrepancies, support billing close deadlines.
• Cash Application & Payment Research : Apply payments, research discrepancies, coordinate with Collections.
• Billing Research & Adjustments : Handle inquiries, prepare credits/rebills, maintain auditready documentation.
• ERate Billing Support : Perform invoicing, ensure compliance, coordinate with ERate specialists.
• CrossFunctional Coordination : Partner with Sales, Service Fulfillment, Customer Care, Collections, and Accounting.
• Controls & Continuous Improvement : Follow policies, support audits, recommend process enhancements.
  
  

Qualifications

• 2+ years of billing experience in a complex, highvolume environment ( telecom or utility billing preferred ).
• Familiarity with automated billing applications (Salesforce, Sitetracker).
• Strong understanding of bill cycle management .
• Knowledge of ERate billing processes and USAC requirements encouraged.
• Excellent communication, analytical, and problemsolving skills.
• Ability to manage multiple tasks and deadlines.
• Customercentric mindset with respect and professionalism.