Position Summary

The Assistant Operations Manager supports daily operations across scheduling, dispatch, customer service, and warehouse functions. This role is suited for an organized, service-driven professional who ensures efficient coordination of installations, inventory, and logistics to maintain smooth and accurate operations.

Essential Duties And Responsibilities

• Monitor emails and voicemails; ensure installation requests and schedule changes are addressed promptly.
• Meet with installers daily to review schedules and confirm tools, parts, and equipment needs.
• Assist with loading materials and preparing installation crews for the day.
• Support inbound call handling as needed.
• Review prior-day job paperwork; verify invoice accuracy and confirm payments are posted correctly.
• Update commission tracking and related records.
• Maintain installer schedules and ensure installations occur within promised timeframes.
• Prepare products for upcoming installations, including pre-assembly where applicable.
• Maintain warehouse organization, including space utilization, layout, and cleanliness.
• Support inventory control and optimize use of supplies and equipment.
• Receive deliveries; inspect, unpack, store, and report discrepancies.
• Review and verify product orders prior to submission.
  
  

Qualifications

• Years of experience in operations, dispatch, scheduling, warehouse management, logistics, or customer service.
• Strong communication skills for coordinating with internal teams and external partners.
• Highly organized with strong time management and multitasking capabilities.
• Professional, dependable, and able to work independently with a strong sense of ownership.
• Proficient with smartphones, tablets, and standard business software (email, calendars, CRM tools).
  
  

Nice to Have

• Experience in home services, home improvement or building-related industries.
  
  

Physical Demands

• Regular effective communication in person and over the phone.
• Frequent use of hands and fingers to operate devices, tools, samples, or product materials.
• Occasionally required to stand, walk, sit, bend, reach, and climb when assisting with showroom or receiving tasks.
• May involve limited exposure to outdoor conditions.
  
  

Work Environment

• Primarily office-based with a flexible, part-time schedule.
• Remote work options may be available for certain administrative tasks, based on business needs.
• Office environment typically has low-to-moderate noise levels.
  
  

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.