About Us

We are redefining hospitality through modern design, intuitive technology, and warm, personalized service. We're not a typical hotel—we're a creative, forward-thinking space built for guests who appreciate style, comfort, and a seamless experience. If you're someone who loves connecting with people and creating memorable stays, this is the place for you.

Position Overview

As a Front Desk Agent, you are the first point of contact for our guests. You'll deliver exceptional service, solve problems with confidence, and ensure every guest feels valued from checkin to checkout.

Key Responsibilities

• Greet guests warmly and handle checkins and checkouts with professionalism
• Manage reservations, room assignments, and guest communications (phone, email, in person)
• Process payments, verify identification, and maintain accurate records
• Resolve guest concerns with empathy and efficiency, escalating when necessary
• Coordinate with housekeeping and maintenance to ensure room readiness
• Promote hotel amenities, local attractions, and upsell services when appropriate
• Maintain a clean, organized, and secure front desk area
  
  

What You Bring

• Previous front desk or customer service experience (hospitality preferred)
• Strong communication skills and a calm, solutionsfocused mindset
• Ability to multitask and stay composed in a fastpaced environment
• Familiarity with hotel systems (StayNTouch experience is a plus)
• Flexibility to work mornings, evenings, weekends, and holidays if ever needed
• A teamoriented attitude and a genuine passion for guest service
  
  

What We Offer

• $18/hour, paid weekly
• W2 employment with full companypaid medical, dental, and vision benefits
• Paid time off and holiday pay
• Employee discounts on hotel stays and amenities
• Opportunities for growth, advancement, and crosstraining
• A stylish, supportive, and modern work environment