Customer Service Agent
Namely
Customer Service
Knoxville, TN, USA
Posted on Mar 12, 2026
Job Description
This position handles all inbound/outbound service inquiries regarding company products and platforms. A customer
service agent will interact with the recipients of our products and assist with various requests. This is the perfect role for
a self-motivated candidate interested in learning and developing their professional career, who is willing to go the extra
mile to provide a unique and outstanding customer experience.
Essential Responsibilites
" Answer incoming call, emails, and chat, responding to various requests in a consistent and timely manner
" Progress, meet and maintain representative metrics that align with company KPI's
" Take ownership to provide the highest level of customer support for all incoming/outgoing customer
interactions
" Resolve product or service problems by clarifying customer complaints, determining the cause of the
problem, selecting, and explaining the best solution to solve the problem
" Identify and escalate issues to supervisors
" Research required information using available resources
" Research, identify, and resolve customer complaints using applicable software
" Document all call information according to standard operating procedures
" Recognize, document, and alert the management team of trends in customer calls
" Understand and maintain knowledge for all products, platforms, and policies
" Assist customers with troubleshooting issues
" Follow up customer calls where necessary
Knowledge And Skills
" Strong written and verbal communication skills
" Strong organizational skills
" Proficient data entry skills
" Ability to handle demanding customers with patience and professionalism
" Ability to think and act independently with minimal supervision
" Ability to multi-task in a changing environment
" Proficient computer skills - must be familiar with Excel, Word, and outlook
" Technology proficient - agents will be trained and use proprietary applications daily
" Reliable with time management skills
" Must be detailed oriented - with a high level of accuracy
Additional Qualities/Characteristics
" Active listener
" Flexible
" Critical Thinker
" Growth minded
" Not afraid to ask questions
Schedule: Monday-Friday, 9A-5:30P ET (Eastern Daylight/Standard Time)
This position handles all inbound/outbound service inquiries regarding company products and platforms. A customer
service agent will interact with the recipients of our products and assist with various requests. This is the perfect role for
a self-motivated candidate interested in learning and developing their professional career, who is willing to go the extra
mile to provide a unique and outstanding customer experience.
Essential Responsibilites
" Answer incoming call, emails, and chat, responding to various requests in a consistent and timely manner
" Progress, meet and maintain representative metrics that align with company KPI's
" Take ownership to provide the highest level of customer support for all incoming/outgoing customer
interactions
" Resolve product or service problems by clarifying customer complaints, determining the cause of the
problem, selecting, and explaining the best solution to solve the problem
" Identify and escalate issues to supervisors
" Research required information using available resources
" Research, identify, and resolve customer complaints using applicable software
" Document all call information according to standard operating procedures
" Recognize, document, and alert the management team of trends in customer calls
" Understand and maintain knowledge for all products, platforms, and policies
" Assist customers with troubleshooting issues
" Follow up customer calls where necessary
Knowledge And Skills
" Strong written and verbal communication skills
" Strong organizational skills
" Proficient data entry skills
" Ability to handle demanding customers with patience and professionalism
" Ability to think and act independently with minimal supervision
" Ability to multi-task in a changing environment
" Proficient computer skills - must be familiar with Excel, Word, and outlook
" Technology proficient - agents will be trained and use proprietary applications daily
" Reliable with time management skills
" Must be detailed oriented - with a high level of accuracy
Additional Qualities/Characteristics
" Active listener
" Flexible
" Critical Thinker
" Growth minded
" Not afraid to ask questions
Schedule: Monday-Friday, 9A-5:30P ET (Eastern Daylight/Standard Time)