Medical imaging is a fundamental piece of healthcare; from prevention to diagnosis and treatment, imaging is a key entry point into a more critical patient journey. Each year, hundreds of millions of tests are prescribed, yet the way imaging is facilitated in America is fundamentally broken. Patients often wait longer, pay more, and struggle to retrieve records of their imaging, which ultimately leads to worsened outcomes and negative experiences.

Medmo is a new type of healthcare marketplace that gives consumers the freedom to easily access medical imaging services from accredited healthcare providers in their area. By creating the connective tissue between top imaging centers and providers, we ensure our patients receive affordable, high-quality care while our imaging partners improve the efficiency of their centers.

The Patient Operations team is a critical part of our business strategy that serves as the liaison between patients, providers, imaging centers, and products to oversee daily operations to maximize value and client experience. Arguably the most important function of the business, the team has a culture that puts our clients and their healthcare before all else. The team obsesses over productivity and effectiveness and is constantly reviewing customer workflows, queries, and feedback to refine the way we engage our clients. They are exemplary leaders of a dedicated and hardworking team and are essential in contributing to our business success by administering training, procedures, and performance management.

A Patient Operations Manager is responsible for overseeing and enhancing the patient journey by ensuring a positive, seamless, and compassionate experience throughout their healthcare interactions. This role involves implementing strategies to improve patient satisfaction, analyzing feedback, and fostering a culture of patient-centered care within the organization.

The Role

The Patient Operations Manager is a hybrid player-coach role responsible for both hands-on execution and ownership of team workflows and processes. This position is designed for a leader who remains close to the work while shaping how the work gets done.

Approximately 50% of this role will function as an individual contributor, directly supporting patient operations and quality control. The remaining 50% will focus on workflow design, training, performance management, and process improvement across the team.

This role plays a key part in ensuring operational excellence while maintaining a compassionate, patient-first experience. This role will report to the Senior Manager of Operations.

Key Responsibilities

Patient Experience & Operations Execution

• Actively review and process medical tasks for patients and Imaging Centers for accuracy, completeness, and quality
• Support day-to-day patient operations, including issue resolution and escalations
• Execute quality control workflows within internal systems to ensure referrals are processed correctly
• Maintain strict adherence to HIPAA and patient privacy standards
• Serve as a frontline resource during volume spikes, complex cases, or operational gaps

Workflow Ownership & Process Improvement

• Own and continuously refine team workflows, SOPs, and operational playbooks
• Identify inefficiencies in patient and referral workflows and implement actionable improvements
• Partner with cross-functional teams (Operations, Product, Engineering) to improve tools and systems
• Monitor operational metrics, quality trends, and performance indicators to inform decision-making
• Act as a point of escalation for complex or sensitive patient cases

Training & Team Development

• Train team members on best practices in patient communication, accuracy, and operational excellence
• Develop training resources and documentation to support onboarding and continuous learning
• Provide ongoing coaching and feedback to reinforce standards and performance expectations
• Support rollout of new workflows, tools, or process changes

Qualifications

• Bachelor’s degree required (Healthcare Administration, Business, or related field preferred)
• 3–5 years of experience in healthcare operations, patient experience, or clinical administration
• 2 - 4 years of prior Management experience
• Proven ability to balance hands-on execution with process ownership
• Strong attention to detail with experience working directly in systems and data
• Familiarity with EHR platforms, referrals, or medical documentation strongly preferred
• Highly organized, adaptable, and comfortable managing multiple priorities
• Strong written and verbal communication skills
• Working knowledge of healthcare compliance and privacy regulations (HIPAA)

Preferred Skills

• Data-driven mindset with experience using metrics to guide operational improvements
• Experience building or refining workflows and SOPs
• Comfort operating in fast-paced, scaling healthcare environments
• Ability to lead by example and earn credibility through execution

Compensation

Salary Range: $70,000 – $90,000

Compensation is based on experience, skills, and demonstrated operational leadership.

The benefits package includes comprehensive health insurance (with vision and dental coverage) and paid time off.