Medical imaging is a fundamental piece of healthcare; from prevention to diagnosis and treatment, imaging is a key entry point into a more critical patient journey. Each year, hundreds of millions of tests are prescribed, yet the way imaging is facilitated in America is fundamentally broken. Patients often wait longer, pay more, and struggle to retrieve records of their imaging, which ultimately leads to worsened outcomes and negative experiences.

Medmo is changing the medical imaging industry by improving the way that radiology referrals are facilitated. By creating the connective tissue between top imaging centers and providers, we ensure our patients receive affordable, high-quality care while our imaging partners improve the efficiency of their centers.

Job Description: The Senior Manager of Patient Operations is responsible for driving the design, execution, and performance of our operations function. You will oversee a growing team responsible for delivering seamless, high-quality support across the entire patient journey. This is a critical role that requires a mix of strategic thinking, operational excellence, and empathy for the patient experience.

Key Responsibilities:

• Team Development and Leadership:
• Build and lead a team of patient experience professionals, ensuring alignment with organizational objectives.
• Provide mentorship, training, and professional development opportunities for staff.
• Process Optimization:
• Map key elements of the operations functions and identify opportunities to improve efficiencies
• Lead initiatives to reduce pain points and improve outcomes in a measurable way
• KPIs & Performance Management:
• Define and report on key metrics to drive accountability across the team
• Present insights and recommendations to senior leadership and stakeholders.
• Problem Resolution:
• Serve as the final escalation point for complex or high-profile patient concerns.
• Collaborate with cross functional teams, such as Product & Engineering, to address issues effectively.
• Culture Building:
• Promote a culture of empathy, inclusion, and service excellence throughout the organization.
• Recognize and reward staff contributions to patient satisfaction.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (Master’s preferred).
• 5-7 years of management experience with demonstrated ability to build high-performing teams and a proven track record of scaling business operations
• In-depth knowledge and experience in referral management and prior authorization workflows required
• Experience in Radiology experience preferred
• Advanced proficiency in Excel or Google Sheets
• Familiarity with SQL preferred
• Strong leadership, communication, and interpersonal skills
• Experience working in a fast-paced startup environment

This can either be a fully remote position or a hybrid position working from our office based in New York City 2-3 days per week. Please note that for any fully remote applicants, this position is only open to those residing in one of the following states: New York, New Jersey, Florida. Candidates must have a permanent residence in one of these states and be authorized to work in the United States. Unfortunately, we are unable to consider applicants located outside of these states at this time.

The salary range for this position is $110k - $130k. This range is based on market data for similar roles in this area, taking into account the specific skills and experience required.