Medical imaging is a fundamental piece of healthcare; from prevention to diagnosis and treatment, imaging is a key entry point into a more critical patient journey. Each year, hundreds of millions of tests are prescribed, yet the way imaging is facilitated in America is fundamentally broken.

Medmo is an all-encompassing platform for orchestrating medical imaging exams for physicians, patients, and imaging centers. By creating the connective tissue between top imaging centers and providers, we ensure that our patients receive affordable, high-quality care while enabling our ordering providers to order, track, and obtain exam results with more efficiency.

We are seeking a dynamic Client Success Manager to join our team and serve as the client-facing extension of our organization to our enterprise physician organizations. This cross-functional role sits at the intersection of product and sales, ensuring our healthcare enterprise clients are set up for success from onboarding to long-term partnership growth. The ideal candidate will be responsible for:

• Engaging with clients to understand their needs, educating them on our solutions, leading successful onboardings, and supporting ongoing performance and client satisfaction
• Collaborating closely with product, sales, and engineering teams to drive adoption and address client-specific requirements
• Acting as a strategic partner to enterprise clients and a trusted internal voice for their success

Qualifications:

• 5+ years in a client-facing solutions or success role, preferably in healthcare or enterprise SaaS
• Experience working with large, complex organizations
• Strong understanding of enterprise solutioning and product lifecycle
• Excellent communication and cross-functional collaboration skills
• Background in healthcare IT, care coordination, or EMR/EHR systems is a strong plus

This is a high-impact, highly collaborative role critical to the success of our clients and the growth of our portfolio.

Base Salary: $80,000 - $110,000