✨ Restaurant Relations
Magic
New York, NY, USA
USD 110k-135k / year + Equity
Posted on Jan 8, 2026
Account Manager
You’ll own relationships with our restaurant partners — making sure they get real value from Loyalist and stay with us for the long haul. You’ll guide new customers through onboarding, solve day-to-day challenges, uncover opportunities to grow accounts, and bring insights back to our product team to keep improving the platform.
What you will do
Act as the main point of contact for a group of restaurant partners
Build relationships with key decision makers
Identify upsell and expansion opportunities to deepen partnerships
Lead the onboarding and adoption process for new restaurant clients: coordinate implementation, training, best practices, and ensure a smooth hand-off from sales.
Serve as a trusted advisor—using data to answer questions like:
“How do I increase repeat visits?”
“How do I boost my Google reviews?”
Analyze guest and sales data to uncover insights like:
“Who are my top 100 spenders?”
“Who should I invite to my next event?”
Train restaurant operators on Loyalist setup and best practices
Be the “voice of the customer” to our product and engineering team by collecting feedback and sharing product ideas
Respond to partner questions and resolve issues quickly to deliver an exceptional experience
Stay informed about industry trends and the restaurant market to identify new opportunities and challenges
What you’ll bring
3+ years of experience in technology, consulting, or account management role
Excellent relationship-building skills with senior restaurant leaders
Highly organized, proactive, and reliable, you follow through and keep things moving
Comfortable working with data and dashboards; you enjoy finding patterns and insights
A partnership mindset, you’re willing to go above and beyond to make customers love our product
Able to work independently and collaboratively in a fast-paced, evolving environment
Bonus: Deep understanding of the restaurant industry
Bonus: SQL experience
What we offer
In-person collaboration four days a week in our SoHo office
Comprehensive health, dental, and vision coverage for you and your dependents (FSA and HSA options available)
Daily lunch from NYC’s best restaurants—you pick all the spots your first week
Competitive salary: $110K–$135K + equity
Unlimited PTO
Access to coveted reservations in NYC.
Interested?
We’re excited to meet you! Apply here: https://form.typeform.com/to/yifz7HjI