Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

We are looking for a LMS Support Specialist to join our team in providing outstanding customer support to all LinkedIn marketing solutions clients as well as LinkedIn consumers. In this role, you will be responsible for responding to a variety of inquiries through multiple communication channels. You will also identify and act upon opportunities for strategic growth through recommendations to meet and exceed short- and long-term LinkedIn marketing solutions business objectives.

Responsibilities:

• Maintain an exceptional understanding of the LinkedIn Marketing Solutions (LMS) products and the online advertising industry
• Do whatever it takes to make LMS clients successful in their marketing goals
• Provide technical support solutions to LMS clients as needed and be a single point of contact for issues associated with LMS client-base
• Coordinate retention efforts in conjunction with the Product Marketing team as needed
• Own the definition and operational rollout of LMS standard operating procedures through documented policies and guidelines
• Establish effective working relationships throughout the organization (with Product, Product Marketing and Product Support teams) to ensure solid communication flow of information and feedback on process, policy and product changes
• Document all client contacts accurately and in a timely manner using the appropriate systems and communication channels
• Ensure issues are escalated to key stakeholders when needed
  
  
  

Qualifications

Basic Qualifications:

• 12+ months of experience with online advertising either supporting a product/solution or buying advertisements online; or customer support in applicable field
• Fluent in English and French
  
  
  

Preferred Qualifications:

• Experience interacting with customers via phone, e-mail and chat
• Experience with search marketing, PPC or other online advertising
• Experience interacting with or managing relationships with paying customers and clients
• Experience with technologies such as HTML, CSS or JavaScript
• Experience with or knowledge of content marketing
• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
• Excellent communication, project management, relationship management and selling skills
• Adept at cross-functional team or individual partnership and collaboration with the ability to interact with all levels of the organization
• Ability to analyze data, trends and client information to identify product or service growth opportunities
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Negotiation and or customer retention skills
• Ability to work in a fast-paced, startup environment
  
  
  

Suggested skills:

• Communication
• Analytical
• Technical
• Negotiation
  
  
  

Additional Information

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.


All Dublin jobs at LinkedIn are available under our ReturnIn Scheme, for people returning to work from family or care responsibilities. This will include extra support through interview stage, and if successful, an extended induction according to your needs. To access the scheme just let your recruiter know that you're a returner when you apply.

All Dublin jobs at LinkedIn are available under our ReturnIn Scheme, for people returning to work from family or care responsibilities. This will include extra support through interview stage, and if successful, an extended induction according to your needs. To access the scheme just let your recruiter know that you're a returner when you apply.

Global Data Privacy Notice for Job Candidates
This document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://lnkd.in/GlobalDataPrivacyNotice