- Employee discounts
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
Cultivate and nurture a team of over 25 members, fostering a culture of responsibility and achievement.
- Deliver high-level service and hospitality to clients, both internal and external.
- Oversee day-to-day operations from the front of house to back of house.
- Forge and maintain relationships with employees, clients, and the local community.
- Celebrate team victories and express gratitude daily.
Identify and nurture high-potential employees, creating a talented pool across all roles.
- Recruit, onboard, develop, and train employees, ranging from Shop Attendants and Hosts to Client Experience Leads, Assistant Managers, and Managers.
- Collaborate with your Shop Educator and/or Regional Educator to strategize Skin Therapist recruitment, training, onboarding, and Friends & Family events.
- Provide real-time developmental feedback and coaching to all employees to establish and surpass goals.
Take ownership of your shop's P&L to boost revenue, manage expenses, and control what you can control.
- Drive revenue through proactive scheduling optimization, achieving a 70%+ client rebooking rate, and maintaining a shop utilization rate of 75%+.
- Foster client loyalty and retention by achieving a new client membership conversion rate of 50%+.
- Supervise and execute timely and accurate Payroll submissions, managing scheduled versus actual hours.
- Conduct timely and precise inventory management while implementing comprehensive loss prevention measures.
- Analyze and review Key Performance Indicator (KPI) reports and dashboards, devising strategic business plans to meet or exceed shop forecasts and objectives.
- Collaborate with the Marketing team to create new client acquisition and retention strategies through local grassroots marketing initiatives and business partnerships.
- Develop and oversee employee schedules and time-off reporting.
Demonstrated experience managing a P&L and exceeding financial performance targets in the health & wellness, retail, and/or hospitality sectors.
- A profound respect for and comprehension of the factors driving client experiences and hospitality.
- A proven track record of managing and collaborating with hourly workers, fostering a high-performance team.
- A relentless focus on building a client base through establishing relationships and rapport with team members, clients, and the local community.
- An acute attention to detail and a passion for adhering to standard operating procedures the Heyday way.
- Some background in beauty or spa services is an advantage.
- Fundamental knowledge of employment law, policies, processes, and programs.
- Proficiency in computer skills, including Excel/Google Sheets.
- Flexibility to travel overnight and/or between Heyday locations.
- Availability to work non-traditional schedules, including weekends, opening shifts, and closing shifts.
Competitive Salary with monthly bonus potential
- Eligibility for Shop Manager Bonus
- $5 facials
- Friends & Family Discount on Services
- 35% Product Discount
Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.
- Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Heyday Skincare Corporate.