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Future Opening: Assistant Store Manager

Heyday

Heyday

New York, NY, USA
Posted on Tuesday, January 23, 2024
Benefits:
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
About Heyday
At Heyday, we are revolutionizing the skincare industry, dedicated to helping individuals discover their healthiest skin. With our nationwide presence, we offer personalized facial treatments and expert skincare guidance from our skilled estheticians, complemented by powerful products that allow you to showcase your best self.
We've been honored as "Best Facial" by New York Magazine, with over 500,000 facials performed and a treasure trove of skincare insights collected along the way. Our name, Heyday, signifies that prime period of life when you're at your best, and we believe every day should be your Heyday - starting with your skin.
About the Role
As Assistant Store Manager, you are responsible for partnering with your Store Manager to lead your team and deliver a profitable shop. You lead by example; you provide and teach a best-in-class service to your clients, both internal (your shop's employees) and external (Heyday's clients). You ensure the workplace is ready for success – keeping it organized, informed, drama-free, and ready for the days and weeks ahead. You ensure everyone on your team is empowered with the tools, information, and confidence they need to deliver a stellar Heyday experience to every client who walks in your doors.
What You'll Do

Team & Shop Management

  • Help manage and develop 25+ team members, creating a culture of ownership and results
  • Provide high-level service and hospitality to clients, both internally and externally
  • Manage all day-to-day tasks and operations from the front of house to back of house
  • Build and foster relationships with employees and clients
  • Celebrate team wins and show gratitude daily


People Planning & Staffing

  • Identify and develop high-potential employees to create a bench of talent across all roles
  • On-board, develop and train all new employees from Host to Client Experience Lead to Asst Manager
  • Provide in the moment and developmental feedback and coaching to all members to set and achieve goals


Business Acumen

  • Drive revenue through scheduling optimization and shop utilization
  • Assist in the development of business plans to achieve shop forecasts and goals
  • Partner with Marketing to develop new client acquisition and retention plans
  • Help manage the shop’s P&L to increase revenue and manage expenses

The Ideal Candidate

  • Proven experience owning P&L and financial performance targets in a multi-shop environment/field operations in the health & wellness industry.
  • Deep respect for and understanding of client experience drivers and hospitality
  • Proven track record working with hourly workforce
  • Basic knowledge of employment law, policies, processes and programs
  • Proficient computer/Microsoft skills, including Excel/Google Sheets
  • Ability to travel overnight and/or between Shops
  • Flexible to work days, nights, weekends and holidays to meet the needs of the business
  • College degree preferred
  • Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts


Benefits


  • Competitive Hourly Wage
  • Product, Membership, and Package Commission
  • $5 facials
  • Friends & Family Discount on Services
  • 35% Product Discount
  • Paid Sick Time
  • Medical, Dental, Vision Benefits for full-time employees
  • Paid Time Off for full-time employees


Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.


Compensation: $27.00 per hour