Client Experience Lead
Heyday
This job is no longer accepting applications
See open jobs at Heyday.See open jobs similar to "Client Experience Lead" Lerer Hippeau.- Competitive Hourly Wage
- Product and Membership Commission
- $5 facials
- Friends & Family Discount on Services
- 35% Product Discount
- Paid Time Off for full-time employees
- Provide high-level client service and hospitality to clients: including in-person, over the phone, and through email. Sets an example for the entire Shop
- Work in conjunction with the Shop Manager to process, record, and respond to schedule adjustments
- Owns the balancing of Skin Therapist appointments in our booking system
- Manage staff on shift, including but not limited to: deployment, delegation, trouble shooting in the moment
- Assist in daily shop tasks and projects, including
- Cleaning
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- Assisting with laundry and folding towels
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- Preparing for inclement weather
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- Sanitation Checklist Follow Up
- Follow protocol to address staff call-outs and no-shows
- Ability to open and close the shop effectively
- Demonstrate product knowledge, assist with re-stocking products, receiving and entering inventory, and be able to assist clients with product sales and returns
- Provide in the moment feedback on task-related skills
- Maintain a positive attitude and take initiative
- Knowledge of treatment room set-up and breakdown in accordance of Heyday standard
- Assist with the training and coaching of new hires for the Host team
- Follow up on Customer Platform to ensure all client contacts are up to date
- Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture
- Must have outstanding customer service and problem-solving skills
- Must be confident when recommending memberships, packages, and product
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills (verbal and written) and be able to work with a wide range of personalities
- Must have a positive, can-do attitude
- Must have a friendly and professional phone and email etiquette
- Must have superior organizational skills
- Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Heyday Skincare Corporate.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Heyday Skincare Corporate.
This job is no longer accepting applications
See open jobs at Heyday.See open jobs similar to "Client Experience Lead" Lerer Hippeau.