Shop Manager
Heyday
Boston, MA, USA
Posted on Saturday, February 25, 2023
Benefits/Perks
- Competitive Salary with monthly bonus potential
- Eligibility for Shop Manager Bonus
- $5 facials
- Friends & Family Discount on Services
- 35% Product Discount
- Medical, Dental, Vision Benefits for full-time employees
- Paid Time Off for full-time employees
Company Overview
At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.
We’ve been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and have been collecting valuable skincare data the entire way.
Oh, and the word Heyday... it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.
Job Summary
As the Shop Manager, you will lead a team to provide a profitable shop. You lead by example; you provide and teach a best-in-class service to your clients, both internal (your shop's employees) and external (Heyday's clients). You ensure the workplace is ready for success – keeping it organized, informed, drama-free, and ready for the days and weeks ahead. You ensure everyone on your team is empowered with the tools, information, and confidence they need to deliver a stellar Heyday experience to every client who walks in your doors.
Responsibilities
Team & Shop Management
- Manage and develop 25+ team members, creating a culture of ownership and results
- Provide high-level service and hospitality to clients, both internally and externally
- Manage all day-to-day tasks and operations from the front of house to back of house
- Build and foster relationships with employees and clients
- Celebrate team wins and show gratitude daily
People Planning & Staffing
- Identify and develop high-potential employees to create a bench of talent across all roles
- On-board, develop and train all employees from Client Experience Leads to Asst Managers and Asst Managers to Managers
- Provide in the moment and developmental feedback and coaching to all members to set and achieve goals
Business Acumen
- Drive revenue through scheduling optimization and shop utilization
- Drive client loyalty through ongoing Memberships
- Assist in the development of business plans to achieve shop forecasts and goals
- Partner with Marketing to develop new client acquisition and retention plans
- Help manage the shop’s P&L to increase revenue and manage expenses
Qualifications
- Proven experience owning P&L and financial performance targets in the health & wellness industry
- Deep respect for and understanding of client experience drivers and hospitality
- Proven track record working with hourly workforce
- Some beauty or spa experience is an advantage
- Basic knowledge of employment law, policies, processes and programs
- Proficient computer/Microsoft skills, including Excel/Google Sheets
- Ability to travel overnight and/or between Shops
- Flexible to work days, nights, weekends and holidays to meet the needs of the business
- College degree preferred
- Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts
Compensation: $80,000.00 - $85,000.00 per year
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Heyday Skincare Corporate.