Clinical Service Coordinator- Heart Hero (PST Timezone)
Heartbeat Health
Remote
Posted on Thursday, September 14, 2023
Heartbeat Health is a venture-backed health tech startup revolutionizing the delivery of cardiovascular care. Our vision is a world where cardiac conditions are detected early, care coordination is friction-free, and at-risk individuals are empowered to live long, heart-healthy lives. Powered by a connected ecosystem of heart health providers, Heartbeat delivers a range of clinical services, including same-day diagnostic reads, televisits, and virtual care programs for patients with atrial fibrillation, vascular disease, and heart failure. We have been featured on TechCrunch, CNBC, Fast Company, and Forbes – and listed on CB Insights Top 150 Digital Health Startups, New York Digital Health Top 100 Startups, and BuiltIn’s 2023 Best Places to Work.
Heartbeat Health is seeking an experienced Clinical Service Coordinator to join our Operations team! In this role, the employee will be required to work the hours of 9am-5pm PST.
About the gig
- You’re a heart hero! You’ll be at the center of a wide range of mission-critical initiatives, helping Heartbeat make rapid progress in the experiences we deliver and the underlying systems that make those experiences possible.
- Own all patient communication, including but not limited to patient outreach, engagement, data entry into internal and external systems, patient scheduling, timing of appointments, pre authorizations, and billing follow up.
- Execute policies that promote a better patient experience
- Compile, verify accuracy and sort information to prepare source data for reporting
- Review data, processes, systems, etc..for deficiencies or errors and make appropriate corrections
- Document customer and account data from source systems, and generating standardized reports based on this information
- Proactively identify opportunities for improvement and or risk mitigation plans
- Identify and recommend better ways to communicate, connect and build relationships with Heartbeat patients.
- Schedule outpatient procedures and visits, with both Heartbeat and third parties (like stress tests, cardiac calcium scoring, caths, and echocardiograms)
- Follow up with patients via email, phone, and or chat to drive patient engagement
- Hours will be 9am-5pm PST
About you
- 3+ years in a clinical or operational role supporting patient care
- Exceptional people skills, GREAT communicator
- Capability to document detailed workflows and clearly communicate across stakeholders and functional teams on business requirements
- A team player, but very independent and proactive
- Strong data and analytics skills, and track record of making savvy, data-driven decisions
- A passion for delivering outstanding user experience
- Detail- and process-oriented, ability to context- and mode-switch easily, fast learner
- Self-driven and excited to support new technology
- Reside in the PST timezone
- Outstanding organizational abilities
Why you'll love working here
- We're mission-driven: we're revolutionizing the way cardiovascular care is delivered
- Up for the challenge: make a big impact by joining a fast-growing team in its early stages
- Great people: become a part of something incredible, and do it with an exceptionally talented, multidisciplinary team.
- We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
In addition to finding people who are truly excellent at what they do, our team is founded on a set of values we hold close to heart:
Our Values
- Put patients first.
- Be amazing without ego.
- Stay hungry and focused.
- Be accountable.
- Promote open and authentic communication.
- Assume the best in others.
- Have fun.
We are looking for an exceptional, experienced Clinical Service Coordinator to work with us. You’re open to new ideas, thoughtful in your approach, pragmatic in your delivery, constantly learning, and up for a challenge. You elevate the work of those around you. You want the superpower to save millions of lives.
Some of our benefits include: comprehensive health, dental, and vision benefits, flexible leave policies, and a remote friendly culture.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.