At Havenly, we believe that everyone deserves a beautiful home they love. Founded in 2014, we've grown into the #1 interior design service in the country.

We're reinventing the way people design and shop for their homes, making custom furniture and interior design delightful and accessible for all. Although we're headquartered in Denver, we offer both online and in-person services, operating design studios on both coasts and throughout the US.

We proudly own and operate some of the best home furnishings brands in the business including Interior Define, The Inside, and The Citizenry. Our family of brands is growing and we’re looking for amazing people to join us on this journey!

We’re searching for an Email Marketing Operations Manager to join our Growth team at Havenly. This role will manage and implement the technical operations of the lifecycle marketing programs across email, SMS and push within our portfolio of six brands. Our ideal candidate will bring a technical mindset and experience to create cutting edge, multi-channel lifecycle campaigns. This is a unique, high-impact opportunity to play a critical role in the growth of a fast-growing and well-known consumer startup.

The ideal candidate combines strong technical expertise in marketing automation and CRM platforms with a strategic mindset, enabling them to design scalable systems and processes that drive measurable business outcomes.

If you’re a marketer with a love of technology and experience in lifecycle marketing who dreams of engaging customer journeys and enjoys rolling up their sleeves and working on a high-achieving team - this is the perfect role for you!

What you’ll do:

• Lead the optimization of the Braze CRM and other marketing technologies to support scalable and efficient marketing operations.
• Manage two offshore associates.
• Manage vendor relationships and technology integrations to ensure maximum ROI.
• Build and maintain automated journeys for growth/acquisition, retention, and long-term program viability - ensuring alignment with marketing goals.
• Monitor and analyze campaign performance, up-time, and output, producing insightful reports to inform strategic decision-making and continuous improvement.
• Collaborate with data, product, and engineering teams to ensure timely, clean data and information to drive the best possible customer experience and results.
• Spearheading the design, implementation, and optimization of marketing processes to maximize efficiency and ROI.
• Seamlessly manage the operation of marketing technologies, accurate data management, and actionable insights to support growth and retention.
• Optimize technical test design and set up to ensure clean and actionable results.

What you’ll bring:

• 7+ years of experience in marketing operations, specializing in CRM management (Braze strongly preferred) and marketing automation.
• 2+ years of people management experience.
• Strength in both the science and art of marketing: knowing when to lean on numbers and experimentation, and when to be creative and find a new direction
• Proven track record in designing and optimizing scalable marketing processes to drive efficiency and ROI.
• Strong data-driven decision-making skills with expertise in analytics and tools like Google Analytics and Looker.
• Skilled in campaign development, execution, and reporting with a focus on continuous improvement.
• Proficient in tagging/tracking methods, attribution models, and performance tracking.
• Exceptional project management skills, adept at handling multiple priorities and stakeholders in fast-paced environments.
• Excellent communication skills, capable of articulating technical concepts and data insights to both technical and non-technical audiences.
• Collaborative and solution-oriented, with a strong background in digital marketing and problem-solving.
• Growth mindset with bold ideas and know-how to get things done

About You:

• You believe the impossible is possible and will work hard, test, and always do what it takes to make things happen
• You are curious, love learning, and are interested in learning new tools and programs
• You have a flexible attitude and doer mentality; the ability to be solution-oriented and execute while also dreaming of what’s next.
• You are a proactive self-starter, who is passionate about and committed to continued learning in this ever-evolving field.
• You are a collaborator with strong people-management, communication and relationship-building skills
• You have the ability to work in a fast-paced, results-based environment
• You have confidence in analyzing and acting on marketing data
• You have extraordinary organizational skills and the ability to manage multiple projects at once without letting any key initiatives drop through the cracks

Additional Details:

• This is a full-time exempt position headquartered in Denver, CO. Candidates in Dallas, TX and New York, NY will also be considered. Remote candidates considered.
• Targeted compensation range for this role: $90-$100K/year, dependent upon experience.
• Our total rewards package includes competitive compensation, generous PTO, volunteer days off, health benefits (Medical, Dental, Vision, Disability), 401K, paid Parental leave, and Fertility benefits. In addition, we offer free design services, furniture discounts, and merchandise credits.
• Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
• Applicants must be currently authorized to work in the United States on a full-time basis.

As a company, our goal is to make everyone feel good at home and that starts right here, at Havenly HQ. We celebrate our differences and encourage everyone to bring their true selves to work each and every day. Throughout the journey of each of our team members, as a company, we take pride in and commit to ensuring that everyone feels valued, heard, welcome and has equal opportunity to thrive. With the above stated, Havenly is committed to cultivating a diverse and inclusive team. We are open to candidates of all backgrounds and encourage you to apply if interested.