Search open roles at our portfolio companies

IT Administrator



Denver, CO, USA
Posted on Thursday, May 9, 2024

At Havenly, we believe that everyone deserves a beautiful home they love. Founded in 2014, we've grown into the #1 interior design service in the country.

We're reinventing the way people design and shop for their homes, making custom furniture and interior design delightful and accessible for all. Although we're headquartered in Denver, we offer both online and in-person services, operating design studios on both coasts and throughout the US.

We proudly own and operate some of the best home furnishings brands in the business including Interior Define, The Inside, and The Citizenry. Our family of brands is growing and we’re looking for amazing people to join us on this journey!

As the IT Administrator, you will play a crucial role in ensuring the smooth operation of our IT systems and infrastructure. You will be responsible for maintaining and supporting our [primarily] Mac-based environment, managing user accounts and permissions, troubleshooting technical issues, and implementing IT policies and procedures.

What You’ll Do:

  • Provide front-line technical support to our 200 employees regarding hardware, software, and network issues.
  • Manage asset inventory, including provisioning devices, and executing a long-term strategy to upgrade devices within budget.
  • Administer user accounts and permissions for various systems and applications, including JumpCloud, Google Suite, Zoom, JIRA/Confluence, Asana, and Slack.
  • Procure, renew, and negotiate contracts and services with vendors.
  • Strategize and execute acquisition onboardings, including but not limited to employee onboarding, data and systems migrations, and license consolidation.
  • Partner with the People Team to create best-in-class onboarding workflows that leave employees empowered and ready to go beginning on day 1!
  • Monitor network performance and troubleshoot connectivity issues across our 2 offices and 14 retail locations.
  • Develop and implement IT policies and procedures to ensure data security and compliance with industry regulations.
  • Conduct regular backups of critical data and ensure disaster recovery plans are in place.
  • Partner with the People Team to conduct smooth offboardings and transitions for departing employees.
  • Keep abreast of emerging technologies and recommend upgrades or enhancements to improve efficiency and productivity.
  • Ensure all workstations and conference rooms are operational and easy to use for all of our employees and guests.

Who You Are:

  • 4+ years of professional IT experience, including at least 3 years directly supporting end-users
  • Bachelor's or Associate’s degree in Information Technology, Computer Science, or a related field. Or, you have work equivalence.
  • Experience in both IT support and administrative capacities in a cloud-based environment.
  • Strong technical proficiency within our stack: Mac OS, Google Suite, MS Office, Zoom, Atlassian, 1Password, JumpCloud, Meraki, Ubiquiti, and Slack. Automation within this stack is a plus.
  • Experience in Google account migration/consolidation, specifically related to the merging of separate domains.
  • Major bonus points for industry certifications such as Apple Certified Support Professional (ACSP) or Google Certified Administrator!
  • Proficient knowledge of networking concepts and protocols.
  • Excellent troubleshooting skills and ability to diagnose and resolve technical issues efficiently and with a service-oriented demeanor.
  • Strong communication and interpersonal skills, with the ability to interact with employees at all levels of the organization…and we mean ALL levels!
  • Detail-oriented with strong organizational skills.
  • Ability to prioritize the highest-impact projects, and deliver them through to completion.
  • Experience implementing IT security best practices and tools.
  • Proficiency in leveraging an MDM solution for all devices across the organization.

Additional Details:

  • This is a full-time exempt position headquartered in Denver, Colorado (Cherry Creek area), working a hybrid schedule of ~3 days/wk in the office.
  • Targeted compensation range for this role: $70,000-85,000K/year, dependent upon experience.
  • This position will occasionally require weekend or off-hour shifts to reduce downtime to employees during core business hours (M-F, 8-5pm MST)
  • Occasional travel may also be required; less than 5% of your time
  • Our total rewards package includes competitive compensation, generous PTO, volunteer days off, health benefits (Medical, Dental, Vision, Disability), 401K, paid Parental leave, and Fertility benefits. In addition, we offer free design services, furniture discounts, and merchandise credits.
  • Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
  • Applicants must be able to lift and mobilize small to medium items up to 50 lbs., while utilizing appropriate equipment and adhering to safety guidelines.
  • This position entails occasional periods of prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing.
  • Licensed to drive preferred.
  • Applicants must be currently authorized to work in the United States on a full-time basis.

As a company, our goal is to make everyone feel good at home and that starts right here, at Havenly HQ. We celebrate our differences and encourage everyone to bring their true selves to work each and every day. Throughout the journey of each of our team members, as a company, we take pride in and commit to ensuring that everyone feels valued, heard, welcome and has equal opportunity to thrive. With the above stated, Havenly is committed to cultivating a diverse and inclusive team. We are open to candidates of all backgrounds and encourage you to apply if interested.