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Senior Manager, Quality Systems



Quality Assurance
New York, NY, USA
Posted on Thursday, April 25, 2024


We are a people-powered beauty ecosystem, leveraging unique and engaging online and offline experiences as well as consumer participation to fuel our growth. In 9 years, we have built an iconic brand that has revolutionized how consumers, and how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, and ripe for building upon. Our next step is to bring Glossier to more people in more places. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.

Glossier seeks an experienced Senior Manager, Quality Systems to drive improvement in applicable regulatory and Quality Management System (QMS) standards by identifying gaps, and building effective solutions to support product quality, efficacy, and safety. This position requires proactive leadership to standardize, manage, and maintain controlled documents, records, and training. This individual will also support the external audit program to meet corporate requirements and ensure commercial readiness with contracted manufacturers as appropriate. Collaborative teamwork is essential as this role interacts with various cross-functional teams, emphasizing governance routines and product quality assurance.

6 Month Expectations:

  • Conduct a comprehensive assessment and gap analysis to identify areas of Glossier quality systems in need of improvement, replacement, or creation to ensure continued compliance with FDA MoCrA requirements.
  • Develop action plans to implement, improve and integrate necessary system tools and processes.
  • Prepare for management review meetings by reporting on the quality system performance and relevant metrics.
  • Support standardizing procedures and training internal and external teams to ensure adherence to MoCRA regulations across all quality systems and tools.
  • Establish solid working connections with key internal stakeholders to guarantee all quality systems and tools are properly rolled out and utilized.
  • Create a structured feedback loop with various departments to continuously gather insights about potential quality and compliance issues and address them proactively.

12+ Month Expectations:

  • Validate and consolidate data sources to streamline critical Quality tasks and ensure compliance.
  • Be the subject matter expert for quality database management and document control.
  • Provide comprehensive oversight for documents, learning, training, and quality management databases.
  • Monitoring quality systems, and implementing corrective actions when needed.
  • Manage Change Control process end-to-end, coordinating with all relevant functions to ensure proper documentation within regulatory guidelines.
  • Support internal and external audits and regulatory inspections.
  • Identify and manage improvement projects to reduce quality control testing, improve Right First Time, and anticipate inventory expiry risks.
  • Staying updated with regulations, industry standards, and integrating Risk Management principles in compliance with FDA, MoCRA, ISO 22716, and other relevant GMP standards for cosmetics and beauty.
  • Handling other duties as deemed necessary.


  • Bachelor's in Engineering, or other technical related discipline
  • 6-8 years of quality management experience within manufacturing, processing engineering in beauty or CPG
  • Six Sigma certification preferred
  • Lead Auditor Certification or ASQ CQA preferred
  • Experience leading technical quality improvement initiatives within a FDA regulated facility
  • Experience with building and improving quality systems and databases
  • Demonstrated ability to build a culture of quality excellence with professionals
  • Experience in GMP/cGMP processes and documentation requirements
  • Quality tool knowledge in data collection, process control
  • Self-motivated and proactive with demonstrated creative and critical thinking capabilities
  • Team player with strong interpersonal and executive communication skills
  • Demonstrated ability to organize and transform organizations,
  • Ability to multitask and adapt to a rapidly evolving product environment

In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:

  • The estimated annual pay range for this role is $106K - $138K. There may be future opportunities for continued pay progression based on continued strong performance in the role.
  • Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, equity in the form of Restricted Stock Units, Paid Time Off, Short Term and Long Term Disability leave, and a range of other benefits.
  • Learn more at the Glossier Career page.

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate’s qualifications, skills, and experience.

NOTE: Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location or require them to travel, work in person with vendors or others or participate in creative productions to be fully vaccinated against COVID-19. Glossier is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state or local law.

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.