Foxtrot is reimagining the café—a place where great food, genuine hospitality, and joyful experiences come together. Everything we do is rooted in our values: being thoughtful shopkeepers and gracious hosts, leading with taste and creating the future, and sharing joy in every interaction.

As we grow, we are strengthening the systems, tools, and support that help our teams shine. Adaptability, curiosity, and continuous learning are at the heart of how we build and evolve. We’re committed to creating an environment where our people feel empowered to experiment, innovate, and create the future of the Foxtrot café experience.

We’re seeking a Facilities Manager who is passionate about creating safe, reliable, and welcoming spaces, energized by hands-on problem solving, and excited to support a more seamless café experience through strong facilities operations and partnership with store teams.

About the Role

The Facilities Manager is responsible for the day-to-day maintenance, repair, and overall functionality of Foxtrot’s café and market locations. This role is highly hands-on and plays a critical part in keeping stores running smoothly, safely, and consistently so teams can focus on delivering a great guest experience.

We’re looking for a practical, responsive problem-solver who enjoys being in the field, partnering closely with store teams, and taking ownership of facilities issues from start to finish.

What You’ll Do

Day-to-Day Facilities Operations

• Own maintenance and repair operations across all existing locations, ensuring issues are addressed quickly and thoroughly.
• Respond to and coordinate urgent and emergency facilities issues, including HVAC, refrigeration, plumbing, electrical, and equipment failures.
• Support and troubleshoot in-store IT hardware issues and coordinate repair or replacement to minimize downtime and business impact.
• Conduct regular store walks and site visits to identify maintenance needs, safety risks, and opportunities for improvement.
• Troubleshoot common facilities issues and perform light hands-on work where appropriate.

Preventive Maintenance & Repairs

• Execute and manage preventive maintenance schedules for key building systems and equipment.
• Coordinate service calls, manage work orders, and follow through to resolution, including quality checks and documentation.
• Maintain accurate records of repairs, warranties, service history, and asset condition.

Vendor & Cost Management

• Source, schedule, and manage vendors for repairs and ongoing maintenance.
• Review scopes of work, invoices, and service quality to ensure accuracy and value.
• Track facilities spend and work within approved budgets, flagging trends or risks early.

Store Partnership & Communication

• Serve as the primary facilities point of contact for Store Managers and Operations Leaders.
• Communicate clearly and consistently with store teams on issue status, timelines, and expectations.
• Educate store teams on basic equipment care, issue identification, and when to escalate problems.
• Build and maintain facilities and maintenance SOPs for store operations team

New Construction Support

• Provide facilities and technical support and expertise for new store construction projects

Safety & Compliance

• Support compliance with health, safety, and building requirements across all locations.
• Address safety concerns promptly and partner with Operations on corrective actions.

What You’ll Bring

• 5–8 years of experience in multi-unit facilities management (restaurant, café, or retail strongly preferred).
• Strong working knowledge of building systems and equipment commonly used in foodservice environments.
• Comfortable being hands-on and in the field, with the ability to diagnose issues and manage repairs end-to-end.
• Organized, responsive, and able to juggle multiple priorities in a fast-paced environment.
• Practical financial skills, including tracking spend and reviewing vendor invoices.
• Collaborative communicator who builds trust with store teams and vendors.

Travel Requirements

Based in Chicago with frequent travel to store locations (approximately 50%).